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🎅 Pôle Nord 2025 : quand le Père Noël passe en mode Agentforce
Audren Joyeux
Audren Joyeux
Audren Joyeux
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Onepoint
Dec 6 '25
🎅 Pôle Nord 2025 : quand le Père Noël passe en mode Agentforce
#
salesforce
#
agentforce
#
customerservice
#
adventoftech2025
3
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6 min read
Microsoft First‑Party Autonomous Agents for Dynamics 365 Customer Service and Sales
Holger Imbery
Holger Imbery
Holger Imbery
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Nov 1 '25
Microsoft First‑Party Autonomous Agents for Dynamics 365 Customer Service and Sales
#
dynamics365
#
sales
#
customerservice
#
copilotstudio
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18 min read
AI in Retail and Customer Service: Creating Truly Personalized Shopping Experiences in 2025
Siddharth Bhalsod
Siddharth Bhalsod
Siddharth Bhalsod
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May 5 '25
AI in Retail and Customer Service: Creating Truly Personalized Shopping Experiences in 2025
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aiinretail
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customerservice
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personalizedshopping
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2025
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1
 comment
7 min read
The Peak End Rule: Memoirs of a User Experience
Ninad Pathak
Ninad Pathak
Ninad Pathak
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Jan 22
The Peak End Rule: Memoirs of a User Experience
#
psychology
#
uxdesign
#
customerservice
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3 min read
The Peak End Rule: Memoirs of a User Experience
Ninad Pathak
Ninad Pathak
Ninad Pathak
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Jan 30
The Peak End Rule: Memoirs of a User Experience
#
psychology
#
uxdesign
#
customerservice
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3 min read
How AI Is Transforming Customer Service in 2025: Insights for Tech & Business
Richard Millar
Richard Millar
Richard Millar
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Jul 14 '25
How AI Is Transforming Customer Service in 2025: Insights for Tech & Business
#
ai
#
customerservice
#
rpa
#
automation
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2 min read
TrueConf Kiosk 4.0: turning any information stand into an interactive video kiosk
Vlada
Vlada
Vlada
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Feb 20 '25
TrueConf Kiosk 4.0: turning any information stand into an interactive video kiosk
#
kiosk
#
videoconferencing
#
customerservice
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2 min read
The journey of kiosks: transforming customer experience
Vlada
Vlada
Vlada
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May 22 '25
The journey of kiosks: transforming customer experience
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kiosk
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customerservice
#
videobanking
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8 min read
Transforming Customer Support with Dynamics 365 Contact Center: Setup & Strategy
Array Platforms
Array Platforms
Array Platforms
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Jul 1 '25
Transforming Customer Support with Dynamics 365 Contact Center: Setup & Strategy
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contactcentre
#
customerservice
#
dynamics365
#
programming
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5 min read
WhatsApp Chatbots Vs Live Chat Which Option Works Better for Outsourced CX?
Hassaan Sajid
Hassaan Sajid
Hassaan Sajid
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Sep 6 '25
WhatsApp Chatbots Vs Live Chat Which Option Works Better for Outsourced CX?
#
bpo
#
customerservice
#
chatbots
#
customersupport
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4 min read
AI Agents for Business Efficiency: Transforming Customer Interactions with 7Chats
Seven Chats
Seven Chats
Seven Chats
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Aug 24 '25
AI Agents for Business Efficiency: Transforming Customer Interactions with 7Chats
#
ai
#
automation
#
business
#
customerservice
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1 min read
Copilot Studio - voice in customer service - an experimental approach with ACSforMCS
Holger Imbery
Holger Imbery
Holger Imbery
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Aug 11 '25
Copilot Studio - voice in customer service - an experimental approach with ACSforMCS
#
copilotstudio
#
voicechannel
#
telephony
#
customerservice
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7 min read
Atendimento ao Cliente na Era dos LLMs
Vinicius Cardoso Garcia
Vinicius Cardoso Garcia
Vinicius Cardoso Garcia
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Jun 5 '25
Atendimento ao Cliente na Era dos LLMs
#
customerservice
#
aiethics
#
personalization
#
responsibleai
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25 min read
AI-Accelerated Customer Service - Transforming the Future of Customer Support
Holger Imbery
Holger Imbery
Holger Imbery
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Mar 22 '25
AI-Accelerated Customer Service - Transforming the Future of Customer Support
#
copilotstudio
#
customerservice
#
agents
#
dynamics365
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8 min read
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