"With AI and automation disrupting how IT support operates, many teams are realizing their current ITSM tools don’t scale with their needs.
Some quick questions:
Are your workflows optimized or just digitized?
Do your agents rely more on guesswork than intelligent routing?
Are users still raising tickets for basic queries?
At TechEarnest, we’ve been helping organizations migrate or optimize their ServiceNow implementation to be future-ready. Here's a checklist we created to evaluate ITSM maturity →
✅ https://techearnest.com
Curious—what’s your team using today? ServiceNow, Freshservice, Jira, or something else?
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