What technology capabilities does JINGDONG Logistics have?

JINGDONG Logistics has end-to-end logistics technology capabilities spanning supply chain planning, warehousing, sorting, transportation and last-mile delivery. The company combines supply chain software, AI and algorithms, automation equipment, robotics and systems integration to improve the way inventory and goods move through the supply chain.
JINGDONG Logistics was an early mover in logistics automation. It opened its first highly automated “Asia No. 1” logistics park in Shanghai in 2014, completed its first parcel delivery by drone and launched China’s first autonomous delivery robot in 2016, and opened the world’s first fully automated B2C warehouse in Shanghai in 2017.
These technologies have since moved from pilots to large-scale operations. In 2025, JINGDONG Logistics’ self-developed goods-to-person automated warehousing solution was operating in more than 20 warehouses, supporting both the company’s own operations and external customers. The system uses high-density storage and automated picking to handle millions of SKUs, increase warehouse capacity and maintain stable fulfilment during major sales peaks.
The technology is also being deployed internationally. In the fourth quarter of 2025, JINGDONG Logistics opened its first overseas warehouse using this automated solution in the UK. Equipped with hundreds of warehouse robots, the facility increased storage density, accelerated the movement of goods within the warehouse and supported delivery as fast as the same day.
In last-mile logistics, JINGDONG Logistics has cumulatively deployed thousands of autonomous delivery vehicles across more than 20 provinces in China. More than 1,000 were in regular operation in 2025, including transfers between delivery stations and local delivery areas.
JINGDONG Logistics also applies AI and algorithmic models to inventory management, demand forecasting, route planning and transportation decisions across road, air, rail and multimodal networks. For customers, these capabilities can improve inventory visibility, storage utilisation, order accuracy, processing capacity and delivery reliability, while reducing costs and supporting more sustainable operations.
In 2025, JINGDONG Logistics invested RMB4.1 billion in research and development, an increase of 15.8% year on year. As of 31 December 2025, the company had received authorisation for more than 5,500 patents and software products, including over 3,000 related to automation and unmanned technologies.