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Alec Dutcher
Alec Dutcher

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Appendix: Operational Excellence (Organization) - AWS Well-Architected Framework Study Guide

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Appendix: Operational Excellence

How do you determine what your priorities are?

  • Evaluate external customer needs
  • Evaluate internal customer needs
  • Evaluate governance requirements
  • Evaluate compliance requirements
  • Evaluate threat landscape
  • Evaluate tradeoffs
  • Manage benefits and risks

How do you structure your organization to support your business outcomes?

  • Resources have identified owners
  • Processes and procedures have identified owners
  • Operations activities have identified owners responsible for their performance
  • Team members know what they are responsible for
  • Mechanisms exist to identify responsibility and ownership
  • Mechanisms exist to request additions, changes, and exceptions
  • Responsibilities between teams are predefined or negotiated

How does your organizational culture support your business outcomes?

  • Executive Sponsorship
  • Team members are empowered to take action when outcomes are at risk
  • Escalation is encouraged
  • Communications are timely, clear, and actionable
  • Experimentation is encouraged
  • Team members are enabled and encouraged to maintain and grow their skill sets
  • Resource teams appropriately
  • Diverse opinions are encouraged and sought within and across teams

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