Ticketing Tool App

#angular #javascript #react #dotnet

A Ticketing Tool App is a software application designed to manage and streamline the process of creating, tracking, and resolving issues or tasks. It is widely used in industries like IT support, customer service, and project management to handle user requests, incidents, or tasks efficiently. Here are its key features:

Ticket Creation: Users or customers can submit issues, which are logged as "tickets" in the system.
Ticket Assignment: Tickets can be assigned to specific agents or teams for resolution.
Prioritization & Categorization: Issues are categorized and prioritized based on urgency or impact.
Tracking & Notifications: Users and agents can track the status of a ticket, receiving updates as it progresses.
Resolution & Closure: Once an issue is resolved, the ticket is closed, and the solution may be logged for future reference.
Reporting & Analytics: Metrics like response time, resolution time, and ticket volume can be tracked for performance monitoring.

Ticketing tools enhance workflow efficiency by ensuring tasks are handled systematically and transparently. Examples include JIRA, Zendesk, and ServiceNow.

In this video I have explained how Does ticket tool works.
From scratch I have Created Project API are Developed in Dot Net Core + Angular 18.
New Features from angular 17 to 18 I have used in Project. | angular real time projects

Project Flow Diagram
https://lucid.app/lucidchart/37bf3ad8-7690-4228-a158-0c7fe0b8b7dc/edit?page=0_0#

Live Version
https://voidchetan.github.io/ticket_tool_angular_18

To Connect with me & get Notification of Live Session Join
https://chat.whatsapp.com/KFcr0qWZkHnKr1jVvzACyr

Major Modules are as follows
Employee Creation.
Department Creation.
Category n Sub Category.
Login Page.
Ticket Creation.
Ticket Assignment.
Different State of Ticket.
Role Based Login.

Learn From me
angularacademy.in

Connect With Me
https://chat.whatsapp.com/GmByxyjIEMg6pP4aqmKdP1

Code Available at
https://github.com/voidChetan

API used
https://freeapi.miniprojectideas.com