I absolutely agree with this. If I have a lot to discuss with a colleague, I tend to outline it in an email and then call to discuss it. This gives the call structure - doesn't let me forget something important. And later on, if I wonder on what we agreed upon once read the email/agenda I am quickly reminded.
I also try to add notes on things we settled on since I am managing various types of tasks so they can be easily mixed up if not tracked properly.
Thank you for adding to the discussion! I am really glad you found something helpful in the article and in the comments!
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