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Cover image for Nylas AI and Communications Challenge: Nylas and AIOps integration
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Nylas AI and Communications Challenge: Nylas and AIOps integration

This is a submission for the Nylas Challenge: Galaxy Brain.

What we Built and Why

In IT operations, when a new user joins a team in a fast-paced industry, there often isn’t enough time for a thorough onboarding process. The constantly changing client requirements and evolving technologies make it challenging for new users to know how to proceed correctly, leading to missed SLAs or improperly executed processes.

That’s why we developed a solution to help streamline the learning curve for operations staff while handling basic or repetitive tasks, making the process smoother and more efficient.

Demo

Youtube Demo

Code

Github Code

Our Journey

We leveraged Nylas' set of APIs to streamline the management of these requirements, as they often come via email. This allows us to easily read incoming emails and respond immediately with our RAG model. If the requirement is a simple or repetitive task, we automate the process using an AWS Step Function that handles the task efficiently.

With this easy, out-of-the-box solution, we improve our SLA times significantly.

Credits:
@davidshaek
@steven_aizaga

Image of AssemblyAI tool

Transforming Interviews into Publishable Stories with AssemblyAI

Insightview is a modern web application that streamlines the interview workflow for journalists. By leveraging AssemblyAI's LeMUR and Universal-2 technology, it transforms raw interview recordings into structured, actionable content, dramatically reducing the time from recording to publication.

Key Features:
🎥 Audio/video file upload with real-time preview
🗣️ Advanced transcription with speaker identification
⭐ Automatic highlight extraction of key moments
✍️ AI-powered article draft generation
📤 Export interview's subtitles in VTT format

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