An AI sales concierge is a proactive, human-like chat assistant that greets your visitors, understands what they need, recommends the right product, adds it to the cart, captures their email, and follows up — all on its own. It turns the traffic you already have into orders, which is where most stores actually leak revenue. This guide explains how the GOMAX ULTIMATE Sales Concierge works and how to switch it on in a couple of clicks.
Why a concierge, not just a chat widget
Most chat widgets sit in the corner and wait. A concierge behaves like a good shop assistant: it notices when someone lingers or is about to leave, opens with a relevant question, listens, and points the visitor to the one product that fits — with a real "add to cart" button, not a vague answer. The job is conversion: you have visitors and leads, and the concierge helps them buy.
What it does
- Site-wide floating launcher. A chat button appears on every page, so you never have to place a shortcode.
- Proactive, gentle opening. It opens on its own — at most once per visit and always closeable — when a visitor shows exit-intent (the cursor heads for the tab bar) or after they dwell on a page. On the cart or checkout it asks a context-aware question like "did something stop your order?".
- Email first. It asks for the visitor's email before the conversation, so a lead is captured even if they don't buy right away. It never asks for the email twice.
- Recommends and sells. It suggests one best-fit product with a one-line reason and shows a real Add to cart button that deep-links to your cart page with the item already added.
- Emails you every conversation. A digest of each chat lands in your inbox so a human can follow up.
Grounded follow-up emails — no empty promises
The concierge can also email each visitor a follow-up recommendation. The important part is how it writes them: it distils the visitor's problem, searches your own published articles, and then writes the email using only those articles and your live product catalogue. A hard rule stops it inventing features, and any link it includes is checked against the real articles it found. If your product genuinely can't do something, it says so and offers the closest real option instead. The result is a truthful, specific solution — the opposite of a generic "thanks for chatting" blast.
How to set it up
- In WordPress, go to GOMAX → Sales Concierge. 2. Click Create my Sales Concierge bot. GOMAX builds a sales assistant from your live WooCommerce products and turns the concierge on. 3. Set the email address that should receive conversations, and adjust the proactive timings if you like. 4. Use Send me a sample recommendation to see a real, grounded follow-up in your inbox — then flip on Email the visitor a grounded recommendation when you're happy with the quality.
You can edit the bot's wording any time under GOMAX → Chatbots. The public front-end chat must be enabled in GOMAX Tool Access for the bot to reply.
Privacy and ownership
Like the rest of GOMAX, the concierge is pay-once and privacy-first. It runs on your own WordPress with your own AI key (bring-your-own-key), and your customer data stays on your site — no third-party SaaS holding your conversations or your leads.
FAQ
Does it replace my team? No — it handles the first, repetitive part of a sale (greet, qualify, recommend, capture the email) and hands you every conversation so a human can close the ones that need it.
Will it make things up to get a sale? No. Recommendations in the follow-up email are grounded in your real articles and products, with an explicit no-invention rule. If GOMAX can't do something, it says so.
Which products can it recommend? Whatever is published and visible in your WooCommerce store — it reads your live catalogue, so it always sells your real products at your real prices.
Is it a subscription? No. It's part of GOMAX ULTIMATE, which is a pay-once plugin with no mandatory subscription.
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