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HokaGue-Devs
HokaGue-Devs

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Reminders Need Escalation Rules

Sending one reminder does not solve a stalled approval. A useful reminder policy defines the delay, the recipient, the number of attempts, and the escalation path.

The threshold should be configurable rather than buried in a flow. The history should show when the reminder was sent and when responsibility moved to a substitute or higher level.

A process that can notify but cannot escalate still depends on someone noticing the notification.

PowerPlatform #PowerAutomate #Dataverse #Workflow #Architecture

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