Every PMS (practice management system) has its own API quirks, auth patterns, and error responses. If you’ve ever tried to sync data between them, you know what I mean.
DearDoc, a company that helps private practices grow with AI chat, reviews, and websites, hit that wall.
Their AI chat was generating a ton of booked appointments, but someone still had to manually re-enter them into the PMS.
That’s…not automation.
Instead of burning months building custom integrations they used Synchronizer by NexHealth an API layer that already handles the mess and automates manual processes.
It reads from and writes to the PMS, normalizes data, and keeps everything synced.
Result:
Two full-time engineers got their lives back.
Every AI-booked appointment now shows up automatically in the PMS.
Uptime is 99.9%. Support actually answers.
That’s it. Nothing fancy, just smart prioritization.
DearDoc focused on their product and customers.
If you’re building in healthcare, or any industry with legacy systems, here’s the takeaway: Don’t rebuild plumbing if someone already maintains it better than you ever want to.
Full write-up here if you want the details: https://github.com/synchronizer-api/quickstart/blob/chore/readme-updates/case-studies/deardoc.md
Curious:
If you’ve integrated with any PMS or EHR before, what was the most annoying part?
Auth? Rate limits? Random “server busy” responses?
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