An Italian public sector body runs a digital platform used, by legal requirement, by hundreds of thousands of businesses. Within a few months the number of active users had grown tenfold, and daily transaction volume had grown with it. The infrastructure was holding up, but nobody could say with confidence for how much longer.
We were asked to answer a question that is easy to phrase and hard to answer honestly: where will this platform break as load keeps growing, and what needs to happen before it does.
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