Summary of Post Dispatch Customer Experience Software
In today's fast-paced ecommerce world, logistics is a critical component of success. The more streamlined your process, the less time you spend managing and tracking orders which means more time to focus on generating new business opportunities for your company. A post-dispatch customer experience software can make all the difference in efficiency by providing seamless integration with various systems that allow you to track progress from shipment to delivery without ever leaving the backend of your store. This blog talks about the top solutions for post-dispatch customer experience and factors to consider when choosing one.
List of Top Post Dispatch Customer Experience Software
1)ClickPost
ClickPost is a shipping software company and multi-carrier management solution. It is integrated with over 200 shipping and logistics companies from around the world. The software allows users to track orders, manage shipping exceptions, send notifications to customers, and more. The platform helps companies enhance the post-purchase experience for their customers by enabling them to create custom pages for tracking orders and sending branded notifications. Further, the platform also helps companies manage returns and create branded pages for returning orders. The platform also helps companies leverage additional marketing opportunities through branded tracking pages.
2)MetaPack
MetaPack is a multi-carrier management software for eCommerce companies. The platform is integrated with more than 400 shipping and logistics companies. Companies can use the software to manage their shipments, track orders, communicate with customers, and handle returns. The platform allows users to create customized returns and tracking pages for customers and helps them deliver custom notifications based on specific milestones during the delivery process.
3)Narvar
Narvar is a shipping software provider that works with eCommerce platforms. The solution is integrated with 300+ shipping and logistics service providers worldwide and operates a network of over 200,000+ drop-off centers for facilitating returns. The platform allows companies to build branded pages for tracking and returning orders. It also allows companies to send branded communications to customers via multiple channels. Further, the platform can manage returns, set refund rules, and collect items.
4)AfterShip
AfterShip is a shipping management and tracking platform for eCommerce businesses. It is connected with over 800 carriers globally. The platform allows companies to build branded tracking pages, helps deliver event-specific notifications to customers with company branding, and even allows customers to check the estimated delivery date of their orders. Further, the platform can be used to get performance analytics reports on the delivery process.
5) ParcelPerform
ParcelPerform is a delivery analytics and tracking tool. It is integrated with more than 600 shipping companies. The platform helps companies analyze their shipping performance by providing comprehensive reports and analytics. The platform also allows companies to track their orders and create branded tracking pages with the help of the software. ParcelPerform provides predictive analytics and helps businesses manage exceptions and improve customer satisfaction.
6)Shippo
Shippo is a multi-carrier management software for eCommerce companies. The platform is integrated with 50+ shipping and logistics companies and several leading digital selling platforms. The platform allows companies to manage multiple sales channels, track shipments across different carriers and generate shipping labels. The platform also allows companies to get tracking information from carriers and use that to create branded tracking pages. The platform also allows companies to send event-based notifications to customers.
3)How to Choose the Best Post Dispatch Customer Experience Software?
Here are some things you must keep in mind before choosing a post-dispatch customer experience software for your company.
1) Always check if you can afford the software.
2) Check if the software covers your target region and has scope for expansion.
3) Verify that the provider has a decent customer support team.
4) Get reviews from previous clients.
5) Understand the different types of services offered by the provider and if they are relevant to your requirements.
Final Conclusion
Ecommerce is a competitive market, and with more players entering the market, it has become harder to retain customers. A post-dispatch customer experience software allows you to enhance customer satisfaction, creating returning customers and loyalty. Choose software for your business only after conducting thorough research and understanding your requirements.
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