If you’re using the Dynamics 365 App for Outlook and see this warning message:
Track and Set Regarding are currently disabled, but you can continue to view and edit Dynamics 365 data. Please contact your admin to enable all features.
you’ve hit one of the most common sync issues in Dynamics 365 CE.
Why This Happens
This usually occurs when the user’s mailbox in Dynamics 365 isn’t fully approved or has lost its sync configuration. Without an approved and enabled mailbox, Dynamics can’t allow tracking or “set regarding” actions from Outlook.
Resolution
The quickest way to fix this is to re-approve and re-enable the mailbox:
- In Dynamics 365 CE, navigate to: Advanced Settings → Email Configuration → Mailboxes
- Locate and open the affected user’s mailbox record
- Click Approve Email
- Then select Test & Enable Mailbox
Within a few minutes, the warning should disappear, and the Track and Set Regarding buttons will start working again in Outlook.
Pro Tip
If this issue keeps recurring:
- Verify the Email Server Profile is set up correctly
- Make sure Server-Side Synchronization is configured and tested
- Check that the user has the correct security role permissions for email
With just a couple of clicks, you can bring back full Outlook integration for your users and avoid the frustration of missing sync features.
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