Analyzing some orders workflow to a client we saw that in some orders the gift card code wasn’t generated. Inside the order’s details, it was showing as below.
Gift Card Accounts: N/A
Analyzing the situation it was caused because of one specific payment method, it was set as Authorize only and not Authorize & Capture, the gif card code is generated only when the invoice is created.
So if you did a test order and didn’t have the gift card code, try to invoice it, you will receive a new email with the code.
To check all the Giftcard codes generated you can go to the admin panel in Marketing > Promotions > Gift Card Account.
If you can you might able to fix it by changing the payment method to Authorize & Capture or restricting the payment methods allowed to buy the gift cards.
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