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Cover image for SaaS isn’t dying. The moat is just shifting.
Sonu Goswami
Sonu Goswami

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SaaS isn’t dying. The moat is just shifting.

There’s a growing idea that SaaS is breaking because of AI agents.

Everyone can build faster.
Everyone is adding “agents that do things.”
And margins may not look like traditional SaaS anymore.

That part is real.

But the assumption underneath it is not new.

The product being easy to replicate has been true for a long time. In many SaaS markets, the interface was never the real moat.

What tends to hold up longer is something else:

proprietary data

workflow integration

trust with buyers

distribution inside a specific market

Especially in enterprise or regulated environments, the decision rarely comes down to “can someone rebuild this.”

It comes down to something simpler:

Can we rely on this system?
will it actually pass compliance and audits once it’s in use?
and is this a vendor we can rely on long term?

Agents may change how products are built.

But they don’t remove the need for trust, context, and embedded workflows.

If anything, they make those things more important.

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