Appointment scheduling tools hold many benefits for businesses that depend on meetings between clients and providers. Scheduling tools that offer customization bring much more to the table, though.
It does not matter what type of business you run, if you depend on appointment scheduling software, the better you can cater that software to your clients, the more pleasant experience they will have.
Think of those food delivery apps. If an app allows you to cater individual parts of your meal – for example – no pickles, extra mayo – your meal will be more enjoyable. If a food ordering app does not allow you to customize your meal when ordering, it can be frustrating, and your experience will be less enjoyable.
If, however, you are unable to customize any part of your meal, your ordering experience is going to be frustrating and your meal less enjoyable.
Most businesses that use scheduling software do not require such specificity in an application, but customizing other factors can improve the client experience. Some examples include:
- Beauty salons and hair salons where customers can book appointment time slots based on the treatments selected.
- Doctor's offices where patients can select their appointment type, for example, a “new patient appointment” or a “bloodwork appointment.”
Having this type of tailored scheduling solution is not just more convenient for clients and patients, though, it also helps to cut down on wasted time & money and reduce divergence from the daily schedule.
Adding a customizable appointment scheduling platform to your business setup is also an opportunity to give your company an edge over your competitors.
Most companies utilize “out of the box” scheduling platforms. Customizing a platform to your unique setup gives you an edge over competitors by creating the optimal scheduling system for your clients' needs.
Offering an easier and more customized scheduling system makes the client experience more pleasant, and better customer satisfaction means increased revenue.
An appointment scheduling solution is a great addition to your business, but if your business is built on complex IT infrastructure or a unique intranet web, finding a scheduling solution that fits, is not going to be easy.
If your business fits into this category, your best option for setting up online appointment scheduling is to choose a customizable platform that can be tailored to your business.
A customizable platform will fit seamlessly into your existing IT setup without causing conflicts within your current setup.
Although there is a great amount of diversity in the application of scheduling software, sometimes a business requires custom development, or, the creation and addition of appointment scheduling features that are not already part of a scheduling solution.
When businesses have unique needs for appointment scheduling platforms, the most common solution is to seek out an outsourced solution and custom code an existing platform, or – in some instances – custom code an entire appointment scheduling software. Both solutions are cost prohibitive. Having ongoing developer support for custom development of an existing platform, however, is a much more feasible solution.
A platform that allows for customization provides the option to build on or extend existing features, allowing you to create a more functional product and a more pleasant experience for your clients or patients. Spurwing is a leading provider of Time Management Solutions thanks to our Appointment Scheduling API and rockstar support team.