Most business owners don't check their Google Maps reviews every day. A single 1-star review can sit unanswered for weeks. Worse: three negative reviews hitting the same business in the same week — a real reputation crisis — can go completely unnoticed until a client mentions it.
What this actor does, in one line: it wraps a Google Maps reviews source actor, keeps only new negative reviews (you set the rating threshold), flags a "crisis" when several hit the same business in one run, extracts the actual complaint theme (service, wait time, cleanliness, price...) in French and English, and drafts a professional response you can adapt.
Input: Google Maps place URLs — one client, or a whole portfolio of clients to monitor.
Output per alert: rating, complaint themes, whether the owner already replied, crisis flag, a suggested response, and the review link.
Honest detail from building it: the first version silently kept going if the source run failed halfway through, which meant it could alert on a partial, stale dataset without saying so. Fixed it to refuse and fail loudly instead of pretending everything's fine.
It also remembers what it already alerted on: point it at the same business list on a schedule and it only surfaces genuinely new negative reviews, not the same ones every day.
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