Front-end web developer working for SeriesEight - previously Blue2 and The Covey Agency. Interested in simplifying front-end development, promoting accessibility, performance and static sites.
I'm afraid I haven't heard of a php file you can use to reset but I assume it would be doing the exact process that I have listed just on the server rather than manually.
If you've got the internal_id and the url correct then you will have to diagnose the problem. As it's a 500 error it will appear in your hosting error log, which might help work out what the problem is.
I don't know if perhaps the reset password procedure has changed at some point, do you know if you are running the latest version of Koken? If it has changed I'm afraid I don't know the procedure you should be using.
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I'm afraid I haven't heard of a php file you can use to reset but I assume it would be doing the exact process that I have listed just on the server rather than manually.
Are you making sure to include the internal_id in the URL of the api? You should visit a URL like "yourwebsite.com/api.php?/users/res...".
If you've got the internal_id and the url correct then you will have to diagnose the problem. As it's a 500 error it will appear in your hosting error log, which might help work out what the problem is.
I don't know if perhaps the reset password procedure has changed at some point, do you know if you are running the latest version of Koken? If it has changed I'm afraid I don't know the procedure you should be using.