DEV Community

Adarsh Kant
Adarsh Kant

Posted on

Why Voice AI is Replacing Chatbots for Indian SMBs

Why Indian SMBs Are Ditching Chatbots for Voice AI

The problem: 85% of Indian internet users are mobile-first. Typing on phones is painful, especially in regional languages.

What we're seeing:

  • 3x higher engagement with voice vs chatbots
  • 40% longer session times
  • Customers actually enjoy the interaction

Real use cases:

  • Dental clinics booking appointments via voice
  • D2C brands handling returns through voice
  • Edtech platforms guiding course selection
  • Real estate qualifying leads

The shift: Forward-thinking SMBs aren't upgrading chatbots. They're replacing them entirely.

Because when you remove the need to type, you remove the friction.


Try it: https://anvevoice.app/demo?utm_source=devto&utm_medium=article&utm_campaign=feb23

Built for Indian SMBs. 22 languages. 30-second setup.

voiceai #india #smb #startups

Top comments (0)