When using web applications, users expect a seamless experience that ensures security, efficiency, and clarity. However, some common issues can significantly impact user experience and functionality. Below, we outline key usability problems found during a recent testing session, detailing their impact and severity.
Password Visibility Option Missing
Users should have the option to view their password to ensure they are inputting the correct credentials. However, on the signup page, there is no icon to toggle password visibility.
Environment: Google Chrome
Visual Proof: Password visibility issue
Steps to Reproduce: Go to the Signup page and locate the Password Field.
Expected Result: A visibility toggle icon should be available.
Actual Result: Users cannot verify their password input.
Severity: Minor
Phone Number Field Accepts Alphabets
A critical validation issue allows users to input alphabetic characters into the phone number field.
Environment: Google Chrome
Visual Proof: Phone field validation issue
Steps to Reproduce: Go to the Signup page, enter alphabets in the Phone Number Field.
Expected Result: The field should only accept numeric input.
Actual Result: Users can enter alphabets.
Severity: Major
Signup Possible with Someone Else's Email
Users can register using another person’s email address without any verification.
Environment: Google Chrome
Visual Proof: Email verification issue
Steps to Reproduce: Input a random valid email, fill in other fields, and sign up.
Expected Result: Email should be verified via OTP or magic link.
Actual Result: Signup completes without verification.
Severity: Major
Signup Possible with Incorrect Phone Number
The system does not verify phone numbers, allowing users to sign up with incorrect details.
Environment: Google Chrome
Visual Proof: Wrong phone number validation issue
Steps to Reproduce: Enter any valid but incorrect phone number and sign up.
Expected Result: OTP verification should be required.
Actual Result: Users can sign up with incorrect phone numbers.
Severity: Major
404 Error on Car Listings
Certain car listings on the homepage lead to a 404 error, affecting the browsing experience.
Environment: Google Chrome
Visual Proof: Video of error
Steps to Reproduce: Click on Toyota Camry 2018 under Popular Cars in Nigeria.
Expected Result: Only available cars should be displayed.
Actual Result: Clicking some cars results in a 404 error.
Severity: Minor
link to sheet:https://docs.google.com/spreadsheets/d/15L6AYEIqDaP3Q0Ia6H3RXLtOQF9e16eYxgrHbJ_VgS4/edit?usp=sharing
Top comments (0)