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AI Taxi Dispatch Operator

Mustapha Alaba on June 23, 2024

This is a submission for Twilio Challenge v24.06.12 What I Built Optimizing Business Efficiency with AI Operators Many businesses spend...

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Bint Obasa • Jun 24

This is a brilliant example of innovative automation in action. Well done on creating such an impactful project! An excellent way to enhance efficiency and cut costs for businesses. If I had a taxi business I'd jump on it right away...

Mustapha Alaba • Jun 24

Thank you Obasa

Iyata Adikpe • Jun 24 • Edited

I think this is awesome. I did some car hailing service (Bolt) for a while, I think this can help enhance the driver-passenger experience by matching trips for a future date which guarantees revenue for the driver and improves customer experience.

Suggestions:

Consider adding the estimated pricing to the order confirmation pages
Consider despatching the closest rider to the customer
Consider ensuring that a driver accepts the trip before the confirmation is sent (possibly done already)

Mustapha Alaba • Jun 24 • Edited

Thank you Anthony for these feedback and suggestions.

All points are well noted and are part of the final version.

This submission is for proof of concept and can't handle actual dispatching.

Each taxi company has a Dispatch system that handles quotes and sends out drivers, they also have API to connect with to get this done.

So ideally to be able to show quotes and actual dispatch a real Taxi company will be required.

Abdulsalam Abdulrahman (Amtech Digital) • Jun 24

Great job

Mustapha Alaba • Jun 24

Thank you Abdulsalam

Emmanuel Adekeye • Jun 24 • Edited

AI & Twilio a powerful weapon if properly harmonized. This project exemplifies that. Code base is easy to navigate and comprehensive, contributing to its successful outcome.
Great work.

Iyare Usen • Jun 24

This is really brilliant.

Joel Yahaya • Jun 24

This is awesome 😊

Mustapha Alaba • Jun 24

Thanks @jaybabson007

Yusuf Nasir Ahmad • Jun 24

This is truly brilliant. Another AI potential unleashed by you. Can't wait to witness and utilize the full deployment of this solution.

Mustapha Alaba • Jun 24

Thanks Yusuf.

Akeemandela • Jun 24

Amazing!
Can you take orders from outside Lagos? Like anywhere around the world?

Mustapha Alaba • Jun 24

Yes, the taxi company that will be using it will determine the zip codes they support. if the address falls within the zipcodes then it is good to go.

Micheal Monday Abah • Jun 24

Wow, this will really improve business operation for taxi companies and response time for their clients. this is great.

Victor Miene • Jun 24

Very nice usecase. A good question would be how trustworthy is this going to be? Then I'm curious if the model being used is supplied by Twilo or OpenAI itself

Mustapha Alaba • Jun 24 • Edited

Thanks Victor.

I am not sure what you mean by trustworthy.

Twilio was used to handle communication through WhatsApp and SMS as a failover option

OpenAI was used to implement the AI Operator using the GPT4o Model through the API.

This link is helpful to understand OpenAI Assitance API

Solomon Eyitene • Jun 25

tested it and it works amazingly. I love the idea and how it's simple to interact with, responding naturally and still have your response processed as intended.