A few months ago a client came to us with a pretty common problem. Their support team was spending most of the day answering the same twenty questions over and over. Shipping times, return policies, order status, payment methods. The questions were predictable. The answers were documented. But every single one still needed a human to respond.
They were already using WhatsApp for customer communication, so the ask was simple: can we put something intelligent on that channel so the team can focus on the cases that actually need them? That is how we ended up building a WhatsApp AI assistant using Laravel, Twilio, and OpenAI, and it is exactly what this post covers.
By the end you will have a working bot that receives WhatsApp messages through a Twilio webhook, maintains conversation memory per customer so context carries across messages, and uses OpenAI to generate replies that sound like a real support agent. The whole thing runs on standard Laravel, no exotic packages.
For more Details -> https://www.phpcmsframework.com/2026/03/whatsapp-ai-assistant-laravel-twilio-openai.html
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