Artificial intelligence has rapidly grown in the past five years. New approaches in AI-based services and software have begun penetrating various industries and markets. One of the most common manifestations of AI today is chatbots.
Chatbots are slowly replacing frontline personnel to handle customer service, marketing efforts, and more. Consequently, more and more consumers are embracing chatbots. In fact, more than 67 percent of customers around the world have interacted with chatbots in the past year. It is projected to increase to up to 85 percent in the next year.
These artificial assistants are becoming easier to adapt, as well. Many service providers are focusing on intuitive chatbot applications that you can easily use without having to learn computer programming. They can be used on practically any part of business processes such as marketing, customer support, employee communication, and more.
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