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Shipping rules are an important part of the Shopify checkout flow. However, incorrect conditions, shipping profiles, rates, or product data can cause shipping methods to disappear or rules to behave unexpectedly.
Here's a practical troubleshooting workflow.
- Disable Your Shipping Rules
Start by temporarily disabling your shipping rules.
Reload the checkout and test again.
If the shipping methods appear after disabling the rules, one of the configured rules is likely affecting the result.
- Check Shipping Methods
Review your available shipping methods and confirm that the expected rate is active.
Test using the same destination that was previously showing the issue.
- Check the Shipping Profile
Shipping availability depends on the configured shipping profile and destination.
Make sure the destination you're testing has an active shipping rate.
- Check Product Weight
If your shipping rates depend on product weight, verify that the relevant products have valid weights.
Incorrect or missing weight information can affect weight-based shipping calculations.
Troubleshooting Rules That Don't Apply
If the rule itself isn't working, review:
Conditions
Condition values
Conflicting rules
Shipping settings
Checkout configuration
After each change, test the checkout again.
Final Thoughts
When Shopify shipping rules don't work as expected, avoid changing multiple settings at the same time. Start by disabling the rules, then verify shipping methods, profiles, and product data.
This makes it easier to identify exactly where the problem is occurring.
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