Listening is a skill that can bring some unexpected benefits. Being willing to listen, without an opinion (or, in some cases, no awareness of what ...
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Two books that I love regarding bias and automation are:
Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor - by Virginia Eubanks
Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy - by Cathy O'Neil