Thank you. I must admit, it was very difficult, and something I always considered a failure on my part. For my part, the most success came from repeating spoken agreements in writing, and documenting all procedures, practices, and guidelines as best as possible. It did feel a little overkill as all of that was effectively for only one person in the team, and the vast majority of it had no benefit for other team members (e.g. when it was documentation on a ticket of work that was not going to be looked at once completed), but it did help get some other good practices going in the team with documenting against the dreaded "bus" situation.
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Thank you. I must admit, it was very difficult, and something I always considered a failure on my part. For my part, the most success came from repeating spoken agreements in writing, and documenting all procedures, practices, and guidelines as best as possible. It did feel a little overkill as all of that was effectively for only one person in the team, and the vast majority of it had no benefit for other team members (e.g. when it was documentation on a ticket of work that was not going to be looked at once completed), but it did help get some other good practices going in the team with documenting against the dreaded "bus" situation.