👋 My name is Justin, On my first day of my last job, I walked into my office hoping to be greeted with high fives and fist pumps after my company's first big fund raise.
I got the opposite, I walked into a burning fire 🔥 where my company (FinTech) didn't realize that they had been credential stuffed for 3 months straight! Just as I was walking through the door, they were facing the onslaught of account take overs. I spent the next 3 years learning about the world of scales ups and how it creates a big target for fraud.
🚫 Problem
It was very hard to observe fraud within your platform, there was no Google analytics for fraud, there were disparate reporting tools, a team of people who can write SQL, and two weeks later you have some insight on your risk. A little too late.
If you were able to observe your risk, great! Your next move is to defend against the adversarial nature of fraud actors. You do this through implementing risk controls and risk management. Risk and ops quickly turned into "if" statements littered through the code base and our teams were tasked with constant requirements to tweak and modify parameters and rules, it was a resource drain and didn't empower business users. We found many platforms with the same problem.
The last thing on the list to think about, and typically the most overlooked is the User Experience, after spending so much time on problem 1 and 2, most companies leave this to last and give a sub par experience for good customers, blocks, customer support wait times, frustrating conversations with support reps to verify who you are over email. Meanwhile cyber criminals exploit this knowing the more chaos they wreck into your system the more good customers get impacted.
✅ Solution
Authsignal.com is a suite of tools for platforms to observe fraud risk in their systems in near real time, make operational adjustments to how they manage risk via a no code rules engine, and passwordless authenticator flows that can be used to step up customers or to sign transactions, all through a single API call, augmentable into your current stack, with no additional vendors/sales people to talk to.
Authsignal solves a fragmented ecosystem of solutions through great Developer Experience (DX) via a lightning fast integration and out of the box Fraud Ops best practices so you don't have to do the heavy lifting.
🚀 Vision
A Fraud Ops operating system, delivering delightful trust and safety for customers.
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