G2 review alerts: track new 1–3-star feedback across products

#saas #apify #productmanagement #automation

“Review alert” should mean a small stream of new, actionable feedback—not a daily export of the same G2 page. For a SaaS team watching multiple products or competitors, the practical workflow is to store a fixed product list, choose the rating threshold, and only review additions.

The G2 Negative Review Monitor is designed for exactly that incremental path. It accepts several products in a single run, filters public G2 review RSS locally to the selected whole-star ratings, and retains stable review identifiers to remove repeats on later runs.

1. Use one multi-product input

{
  "products": [
    "https://www.g2.com/products/slack/reviews",
    "notion",
    "https://www.g2.com/products/hubspot-sales-hub/reviews.rss"
  ],
  "ratings": ["1", "2"]
}

This is appropriate for monitoring public feedback for named products. It does not claim to classify complaint themes, identify a customer, or infer why a reviewer may switch tools. If you need such interpretation, use the returned review text in a separate, policy-appropriate analysis step.

2. Send only new records to the alert destination

Use the Task Dataset or a finished-run webhook as the handoff. A review event contains the product, whole-star rating, text, source URL, and timestamps, so an alerting workflow can route 1-star reviews differently from 2-star reviews without guessing from prose.

{
  "product": "notion",
  "rating": 1,
  "title": "Example title",
  "review": "Example public feedback text.",
  "reviewId": "g2-review-example-456",
  "sourceUrl": "https://www.g2.com/products/notion/reviews",
  "publishedAt": "2026-09-01T08:00:00.000Z",
  "firstSeenAt": "2026-09-01T10:00:00.000Z"
}

3. Keep the operational expectation realistic

The initial check may yield every matching review currently visible in the RSS feed. That is the baseline. The useful alert stream starts on later runs, which return only unseen matching review IDs. The Actor’s state is kept per product and bounded, so it is not a general archive of every G2 review ever published.

Cost

Pricing is pay per successful product check: currently $0.0075 per successfully checked product, plus a $0.00005 Actor start event. A five-product daily watch therefore has an understandable upper bound before it runs.

Try it

Start from the existing multi-product alert Task: Run G2 review alerts.

The Actor page lists its public-RSS scope and supported ratings.

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