re: Making On-Call Not Suck VIEW POST


Nicely written Molly! Doing on-call is truly the tour-of-duty of our industry. An important, and often thankless, responsibility that has many hidden heroes. It is important to constantly make sure everyone in the org recognizes who is doing a good job of keeping the lights on 99.99% of the time...because everyone knows when there is an outage. Sadly, that is often what users remember the most. Example: The AWS US-EAST-1 Region outage in March of 2017 that was blamed on an employee's error. Ouch.

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