We were recently hit with a very similar issue although it wasn't our fault (per-say). Our email service provider changed their User Interface, API & pricing model without any notice to their users, which we had to come in on the back end of and deal with countless clueless support team members to finally get an answer, the API access was ENTIRELY DISABLED because we hadn't bought the extra paid addition that was released with the new price model & UI. Let me know if you find any solutions to your problem as it is a pretty common issue.
tl;dr
it's (mostly?) down to the API provider to inform their users of any changes.
a good one will give you a nice heads up with plenty of notice, others will give you about a week...
take the new GDPR for example, and look at my inbox for GDPR related emails, it's been floating around since atleast december 2017 yet I'm only just getting notified for the changes to it 10 days before it comes in effect
We were recently hit with a very similar issue although it wasn't our fault (per-say). Our email service provider changed their User Interface, API & pricing model without any notice to their users, which we had to come in on the back end of and deal with countless clueless support team members to finally get an answer, the API access was ENTIRELY DISABLED because we hadn't bought the extra paid addition that was released with the new price model & UI. Let me know if you find any solutions to your problem as it is a pretty common issue.
tl;dr
it's (mostly?) down to the API provider to inform their users of any changes.
a good one will give you a nice heads up with plenty of notice, others will give you about a week...
take the new GDPR for example, and look at my inbox for GDPR related emails, it's been floating around since atleast december 2017 yet I'm only just getting notified for the changes to it 10 days before it comes in effect
Yeah, what a pain! How long did it take to figure out the issue? Do you mind if I shoot you an email to ask some follow-up questions?