People are asking me all the time what to expect from the Trust & Safety team on a call. I've collected all possible questions. Most probably, your case is not unique and you will have the same. If you used a dead person to work on Upwork (real story) - questions may be different.
Documents and personal verification
- Switch on your camera
- Show your id
- Share your screen
- Tell your full name
- Why is your name different on Upwork page?
- Tell your date of birth
Authentication & Devices
- Show how do you log in
- Do you use email or social auth?
- What devices do you use to connect?
- Does someone else have access to your Upwork profile?
- What OS do you use?
- Why do you have so many devices?
- What are you doing on Upwork from so many devices?
Location
- What is your profile location?
- What is your real location?
- Here is a link. Open to show your IP
- Why is it not the same?
- Do you use vpn?
- Do you use anti-detect browsers?
- Why did you log in from ____ ?
- How is it possible that there were two logins from almost the same time but from different locations?
Who are you?
- What is your speciality?
- Do you work alone or with someone?
- Do you have an agency?
- Who are you in this agency?
- Do you have an education in this field?
- How did you decide to become _____?
Do you know...?
- Do you know ____ (your real team member) ?
- Do you know ______ (some banned person with the associated name who was banned for some reason before)?
- How many team members are in your agency?
- Why not all them are on Upwork?
Terms & Live Coding
- What is TERM? (terms from your speciality like what is UX, API, SDK)
- Show me the project X (from your contract)
- Make a prototype, write function, code live (this is a practical part, usually from your speciality
- So why did you write Developer/Designer/___Whoever if you can't do this?
Contracts& Clients
- What are the hours of your activity?
- So why do you log in at night?
- So how do you send proposals at night?
- So how do you track your time like 24 hours per day?
- How many contracts do you have on your profile?
- How many open contracts do you have on your profile?
- Tell me about each contract. What are they about?
- What are your clients names?
- What was the last billed time on _____ contract?
- What exactly do you do on this contract?
- Why do you do _____ if contract name is ______ ?
- Do you subcontract your contracts?
Upwork account
- When did you register?
- What is your education written on Upwork?
- What is your employment history?
- What is your last contract name?
- Tell me about your first contract on Upwork
- What is your hourly rate?
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