On this weeks episode, we discuss what it means to have a Chat-bot for a business. We look at the pros and cons of implementing automated assistants and what this implies for the future of customer service.
We highlight the possibilities in opening up technology using Chat-bots and what impact they have for the way any organization whether large or small does business.
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We are joined by Asikana Network Director, Regina Mtonga and Zazu Software Engineer, Wilfred Mulenga.
Links to Articles and Resources:
- Messenger Bots Development Platform
- Chat-bots and Technology
- DiagFlow : Powered by Google Machine Learning
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