I think in general the programming / it community has an issue regarding elitism and newcomer acceptance.
If I look back, RTFM was a really often reply on lots of forums regarding beginner questions.
The main thing to keep in mind is that they actually acknowledged it's an issue. I'm not really a contributor, but somehow I'm in the top 83% and I think that speaks for itself on how hard it is to bring new people in.
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