Operational software fails in the gaps between tools. Washburn (a POS repair business) had diagnostics, repair tracking, and parts procurement in separate places — so handoffs got dropped.
How we approached it:
Model the real workflow — intake → diagnostics → repair → procurement as one connected flow.
Explicit state transitions — every unit's status is unambiguous and shared.
One source of truth — the whole team sees the same view.
Fidelity over features — match how the business actually runs.
The result: one organized flow instead of scattered tools. One of 200+ products we've shipped (Clutch 5.0).
Full case study → devxhub.com/case-study
Top comments (0)