Top Salesforce Apps for Media and Entertainment

Why Companies Need Media and Entertainment Apps in Salesforce

The media and entertainment industry runs on fast decisions, creative projects, and complex partnerships. Standard Salesforce features cover sales and service, but they do not fully match the daily needs of this field. Companies in media need tools to manage ad sales, track rights, follow production schedules, and connect with audiences across different channels. Salesforce apps made for media and entertainment bring these functions into the same system where customer data already lives. With the right apps in place, teams can reduce the number of different tools they use, keep all information in one platform, and work more clearly on every deal or project.

Insight:

Many media and entertainment companies do not have their data fully connected. Only 18% report that their data is fully integrated.

At the same time, 81% of consumers demand faster service, and 73% expect better personalization, showing the need for tailored solutions in the media and entertainment industry.

The apps help bring data together, automate processes, and give teams the tools to respond quickly and deliver the experiences audiences expect.

In this article, we will take a look at some of the top apps and media Salesforce solutions that can integrate with Salesforce to help media and entertainment teams manage content, advertising, and audience engagement more effectively.

• How We Picked the Apps
• 1. Advertising Management Software for Media Buying & Selling
• 2. Live Story Cartridge for B2C Commerce
• 3. Placements.io – Automation for Digital Media
• 4. Playable – Grow Sales & Lifetime Value by Delivering Interactive HD Videos.
• 5. ChatBox – Native Salesforce Users Chat & WhatsApp, SMS, MMS
• 6. DocSend Document Management and Engagement
• 7. BookNow Software
• 8. DAM Connector for Salesforce by CI HUB
• 9. KORE for Salesforce (Gen 2.1)
• 10. Cogny's Ticket Sales & Services Management
• 11. Conviva for Service Cloud
• 12. Camptag Auditor for Data Cloud
• 13. Bryj: Marketing Cloud to Mobile App Connector
• 14. Limio Omnichannel Selling | CPQ
• 15. RightRev Revenue Recognition for Salesforce / ASC 606 / IFRS-15
• 16. Community SMS for Marketing Cloud
• 17. Napster Virtual Stores & AI Companions for B2C Commerce
• 18. Netomi Agent Assist
• Powering Media and Entertainment Teams with Salesforce Apps
  • Quick Recap: Top Apps for Entertainment and Media AppExchange

How We Picked the Apps

To find solutions for the challenges faced by media and entertainment teams, we explored AppExchange and selected media Salesforce apps in August 2025, specifically for this industry. We focused on the problems the apps solve, customer feedback, and practical usability, not just features. Every app on this list addresses a key need for teams working with content, advertising, production, and audience engagement.

Apps for Media and Entertainment on AppExchange

Here’s what guided our selection:

• Made for Media and Entertainment : apps that help with ad sales, content rights, production schedules, and audience tracking.
• Works well with Salesforce : apps that run inside Salesforce or connect directly to Salesforce data.
• Proven to work : apps with good ratings, reviews, and real success stories from users.
• Safe and reliable : apps that follow Salesforce security rules and can handle real work.
• Helpful in practice : apps that save time, reduce repeated tasks, and make teams work better.

Media and entertainment work has tight deadlines and many moving parts. These apps, like AgentExchange apps, give teams the tools to stay organized, reduce mistakes, and focus on creating and delivering content. Now, let’s explore each app in detail.

1. Advertising Management Software for Media Buying & Selling

Overview

Advertising Management Software by ADvendio Europe Limited offers a single solution built on Salesforce to handle advertising from start to finish. It supports ad sales, media buying, or combined deals all in one platform. ADvendio brings together media selling and media buying in one place. Teams can handle ad orders, inventory, and bookings efficiently. With automation, programmatic features, and self-service tools, the platform makes it easier to manage campaigns from order to invoice, helping teams sell more and make smarter decisions.

Key Features

• Complete Advertising Management: Manage ad sales, media buying, and combined deals in one Salesforce platform.
• Omnichannel Campaigns: Run campaigns across digital, retail, OOH, and DOOH channels.
• Ad Order and Inventory Management: Streamline ad booking and keep track of available inventory.
• Automation and Self-Service: Simplify workflows with programmatic features and self-service options.
• Built on Salesforce: Fully integrated with Salesforce for a seamless user experience and data connection.

Pricing: ADvendio ONE: $325 USD/user/month. Free 30-day trial available.

Rating: ⭐⭐⭐⭐⭐ 4.84 (37 Reviews+)

Link: Advertising Management Software for Media Buying & Selling

2. Live Story Cartridge for B2C Commerce

Overview

Live Story gives creative teams freedom to design and publish online layouts without relying on code or templates. With a drag-and-drop editor, teams can build personalized shopping experiences, launch updates quickly, and keep pages running fast. It’s built for media, retail, and entertainment companies that want flexibility and speed while staying inside Salesforce B2C Commerce.

Key Features

• No-Code Design: Create layouts and templates with a freehand editor, no coding needed.
• Personalized Experiences: Use Einstein AI to display real-time promotions, sizes, and product details.
• Fast and Reliable: Enterprise-level speed with server-side rendering for quicker page loads.
• SEO Ready: Automatically generates search-friendly versions of layouts.
• Flexible Architecture: Works with headless setups or as a standalone tool.
• Eco-Friendly: Carbon-neutral publishing with no extra environmental footprint.
• Built-In Components: Boost Page Designer productivity by reusing Live Story parts within SFRA.

Pricing: Plans start at $600 per company per month, with higher tiers for larger page volumes and discounts available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5 Average Rating (3 Reviews+)

Link: Live Story Cartridge for B2C Commerce

3. Placements.io – Automation for Digital Media

Overview

Placements.io helps digital media publishers streamline ad sales by automating the process of selling, booking, and reporting on campaigns. It brings efficiency to premium ad sales while simplifying billing and revenue reporting.

Key Features

• RFP & IO Management: Quickly create and manage requests for proposals and insertion orders for ad campaigns.
• Salesforce Integration: Connects with Salesforce, AppNexus, YieldEx, Freewheel, DFP, Ad-Juster, and billing systems.
• Revenue Reporting: Capture delivery and billing data directly in Salesforce for clear insights.
• Automation: Streamlines ad sales, booking, and reporting to reduce manual work.
• Customizable Workflows: Adapt the platform to fit publisher-specific processes.

Pricing: Please contact Placements.io for integration and customization fees.

Rating: ⭐⭐⭐⭐⭐ 5 Average Rating (3 Reviews+)

Link: Placements.io – Automation for Digital Media

4. Playable – Grow Sales & Lifetime Value by Delivering Interactive HD Videos.

Overview

Playable helps teams create and send high-quality interactive videos in emails without technical skills. Videos play automatically when the email is opened, with no buffering, keeping audiences engaged. The platform works on any device or email client, making it easy to improve brand awareness, increase engagement, and boost sales.

Key Features

• Auto-Playing Video: Videos start automatically when the email is opened to drive instant engagement.
• High-Quality Playback: Optimized in real-time for each recipient, ensuring smooth, buffer-free viewing.
• Easy Video Emails: Create and send video emails in under 15 minutes without technical help.
• Audience Insights: Track customer behavior, video performance, and engagement to refine campaigns.
• Template Support: Build email templates that highlight the video and improve viewer experience.
• Campaign Analysis: Review performance data to improve future campaigns and increase conversions.

Pricing: Plans start at $99 per company per month, with custom enterprise pricing available.

Rating: ⭐⭐⭐⭐⭐ 4.5 Average Rating (2 Reviews+)

Link: Playable – Grow sales & lifetime value by delivering interactive HD videos.

5. ChatBox – Native Salesforce Users Chat & WhatsApp, SMS, MMS

Overview

ChatBox by Inno Valley Works Private Limited is a ​​Salesforce app for social media messaging that brings all your conversations into one place within Salesforce. Whether it’s internal team chats or customer messaging on WhatsApp and SMS, everything happens in one place. No more switching from one app to another, just faster collaboration and easier communication.

Key Features

• In-Salesforce Chat: One-to-one and group conversations directly inside Salesforce.
• Multi-Channel Messaging: Handle WhatsApp, SMS, and MMS with leads, contacts, accounts, and cases.
• Smart Record Sharing: Share case or account links in chat using #tags for quick context.
• Presence & Availability: See who is online and start chats instantly.
• Bulk Messaging: Send WhatsApp messages to groups for campaigns and announcements.
• Automation Tools: Use auto replies, reminders, and status updates for orders or cases.
• Salesforce Compatibility: Works with Sales Cloud, Service Cloud, and Platform without add-ons.

Pricing: Free. Never requires payment.

Rating: ⭐⭐⭐⭐⭐ 5.0 (12 reviews+)

Link: ChatBox – Native Salesforce Users Chat & WhatsApp, SMS, MMS

6. DocSend Document Management and Engagement

Overview

DocSend Document Management and Engagement helps sales teams track how prospects interact with shared content and speed up the sales process. By connecting documents to Salesforce, teams can see engagement in real time, know which prospects are most interested, and focus on the right conversations at the right time.

Key Features

• Content Tracking: See when documents are opened, shared, and which sections receive the most attention.
• Client Portals: Build and share secure portals for all sales content in one place.
• Engagement Analytics: Identify engaged prospects and prioritize follow-ups.
• Salesforce Integration: Access engagement data directly within your CRM.
• Accelerated Sales: Use insights to have timely conversations and close deals faster.

Pricing: Starts at $65 per user per month, with discounts available for nonprofits.

Rating: ⭐⭐⭐⭐⭐ 5.0 (7 Reviews+)

Link: DocSend Document Management and Engagement

7. BookNow Software

Overview

BookNow Software is an all-in-one booking, reservation, and venue management system built on Salesforce. It helps leisure and entertainment businesses improve guest experiences, manage events, ticketing, and POS, and use Salesforce tools for marketing, service, and reporting. Teams can handle all operations from one platform, saving time and reducing errors.

Key Features

• Online Booking & Reservations: Manage bookings and reservations with a clear calendar view.
• Event & POS Management: Organize events and connect with point-of-sale systems.
• Memberships & Self-Service: Enable members and guests to manage their accounts and bookings.
• eCommerce & Gift Cards: Sell products, tickets, and gift cards online.
• Asset & Stock Management: Keep track of inventory and equipment.
• Marketing Automation: Built-in tools to automate campaigns and promotions.
• Waivers & Compliance: Collect waivers and manage regulatory requirements.
• Reporting & Analytics: Real-time reports on all aspects of operations using Salesforce.

Pricing: Paid solution with options for different business sizes and needs.

Rating: ⭐⭐⭐⭐⭐ 5.0 (6 Reviews+)

Link: BookNow Software

8. DAM Connector for Salesforce by CI HUB

Overview

DAM Connector for Salesforce by CI HUB lets teams access and use digital assets directly inside Salesforce Marketing Cloud. You can connect to over 70 DAM systems, cloud storage services, and stock image providers. Crop, resize, and add images to campaigns without leaving Salesforce, making marketing faster and more efficient while delivering personalized experiences.

Key Features

• Wide Integration: Connect to leading DAMs, cloud storage, and stock image providers.
• Direct Asset Access: Find and add files to Salesforce without switching apps.
• Image Editing: Crop and rescale images before uploading.
• Flexible Formats: Choose JPEG or PNG and adjust pixel aspect ratios.
• Drag & Drop Uploads: Add local files directly into Salesforce.
• Metadata Support: Use asset metadata for easy insertion into campaigns.
• Enhanced Marketing: Streamline email and campaign creation with Salesforce tools.

Pricing: Subscription starts at $420 per user per year, with a 30-day free trial and discounts for nonprofits.

Rating: No Ratings yet

Link: CI HUB DAM Connector

9. KORE for Salesforce (Gen 2.1)

Overview

KORE for Salesforce helps sports, entertainment, and event companies turn customer and partner data into actionable insights. By integrating ticketing, purchases, and fan engagement data into Salesforce, teams can manage sponsorships, contracts, finance, and reporting all in one place. It supports end-to-end operations for properties, brands, and agencies worldwide.

Key Features

• Data Integration: Connect ticketing and other systems to Salesforce for a complete view of customers and partners.
• Sponsorship Management: Manage inventory, rate cards, contracts, finance, and reporting in one platform.
• Fan Engagement: Track interactions, loyalty, and premium suite usage to enhance the fan experience.
• Pre-Built Integrations: 80+ integrations with common business systems, including social media, F&B, merchandise, and mobile apps.
• Revenue Insights: Use data to create strategies that drive sponsorship and sales growth.
• Customizable Workflows: Adapt processes for partnerships, sponsorships, and fan engagement needs.

Pricing: Starts at $6,000 per company per year, paid add-on required.

Rating: No Ratings yet

Link: KORE for Salesforce

10. Cogny’s Ticket Sales & Services Management

Overview

Cogny’s Ticket Sales & Services Management module gives teams a complete view of clients, leads, and campaigns. It helps track sales performance, engage service teams, and understand customer renewal intent. The module is mobile-friendly, Salesforce-native, and customizable, making it easier to improve retention and optimize sales campaigns.

Key Features

• Campaign Management: Plan and track sales campaigns effectively.
• Lead Scoring: Evaluate leads with purchase propensity and renewal intent scores.
• Lead Redistribution: Assign leads efficiently across the sales team.
• Sales Pipeline: Monitor opportunities and pipeline progress in real time.
• Email Integration: Send and track emails directly within Salesforce.
• Service Engagement: Assign service reps and manage service call campaigns.
• Activity Tracking: Keep track of all touchpoints and interactions.
• Renewal Insights: Understand retention before renewal season and adjust strategy.

Pricing: Starts at $2,000 per company per month.

Rating: No Ratings yet

Link: Cogny Ticket Sales & Services Management

11. Conviva for Service Cloud

Overview

Conviva for Service Cloud gives customer service agents detailed insights into streaming performance directly inside Salesforce. Agents can quickly see viewer experience data, troubleshoot issues, and resolve problems faster, improving first call resolution and overall customer satisfaction.

Key Features

• Real-Time Performance Data: Access bitrate, ISP, CDN, and device metrics for each viewer.
• Faster Troubleshooting: Quickly identify whether issues are device-related, last-mile, or network-wide.
• First Call Resolution: Provide context-aware support with full visibility into stream performance.
• Chargeback Verification: Use streaming performance scores to verify customer issues before processing refunds.
• Enhanced Agent Efficiency: All data is available directly within Salesforce Service Cloud.

Pricing: Starts at $55 per user per month, with tiered discounts for more than 100 agents.

Rating: No Ratings yet

Link: Conviva for Service Cloud

12. Camptag Auditor for Data Cloud

Overview

Camptag Auditor for Data Cloud helps teams find and fix errors in campaign URLs within Salesforce Data Cloud. It detects issues like missing or invalid UTM parameters, duplicate entries, and inconsistent naming conventions, giving marketers clear insights to improve campaign tracking and reporting.

Key Features

• Error Detection: Identify missing, invalid, or inconsistent campaign URL data.
• Duplicate Checking: Find duplicate campaigns and prevent reporting errors.
• Visual Reports: See errors in a clear, visual format for easy analysis.
• Detailed Export: Download reports to review and share with your team.
• Campaign Quality Insights: Quickly understand overall data accuracy and gaps.

Pricing: Plans start at $120 per company per month or $1,200 per company per year.

Rating: ⭐⭐⭐⭐⭐ 5.0 (1 Review+)

Link: Camptag Auditor for Data Cloud

13. Bryj: Marketing Cloud to Mobile App Connector

Overview

Bryj: Marketing Cloud to Mobile App Connector lets teams extend Salesforce Marketing Cloud campaigns to mobile apps. It supports push notifications, in-app messages, and personalized journeys, syncing customer data in real time. Teams can engage users, drive loyalty, and deliver contextual experiences directly through their mobile apps.

Key Features

• In-App Messaging: Send targeted messages directly to app users for onboarding, promotions, or support.
• Push Notifications: Automate mobile notifications based on customer attributes or actions.
• Personalized Journeys: Sync Marketing Cloud campaigns and first-party data for personalized experiences.
• Real-Time Data Sync: Keep app audiences and customer data updated for predictive analytics.
• Campaign Automation: Manage and automate campaigns across mobile and Marketing Cloud.

Pricing: Starts at $475 per app per month, with a paid add-on required and discounts available for nonprofits.

Rating: No Ratings yet

Link: Bryj: Marketing Cloud to Mobile App Connector

14. Limio Omnichannel Selling | CPQ

Overview

Limio Omnichannel Selling helps teams sell, upsell, and manage subscriptions across multiple channels. It speeds up sales processes, manages renewals, and integrates with billing systems like Zuora. Teams can deliver personalized offers, track subscriber journeys, and grow revenue efficiently.

Key Features

• Lightning Workflows: Easily create, edit, and process quotes and orders with streamlined Lightning Flows.
• Smart Upsell & Cross-Sell: Suggest the right offers for upgrades, downgrades, renewals, and promotions.
• Visual Timeline: See the full history of a subscriber’s interactions, changes, and milestones.
• Omnichannel Selling: Manage subscriptions across all sales channels.
• Faster Monetization: Reduce time-to-market and unlock new revenue streams.

Pricing: Plans start at $80 per user per month (USD), with multi-year discounts available.

Rating: ⭐⭐⭐⭐⭐ 5.0 (6 Reviews+)

Link: Limio Omnichannel Selling | CPQ

15. RightRev Revenue Recognition for Salesforce / ASC 606 / IFRS-15

Overview

RightRev is a revenue recognition tool built into Salesforce. It works alongside Revenue Cloud to provide full lead-to-revenue visibility. Teams can manage complex revenue calculations, set recognition rules based on ASC 606 or IFRS-15, and generate compliance-ready reports, all without leaving Salesforce.

Key Features

• Revenue Recognition Rules: Configure ASC 606 and IFRS-15 rules for accurate reporting.
• Complex Calculations: Handle performance obligations, allocations, SSP, and contract modifications.
• Salesforce Integration: Works with Quotes, Contracts, Orders, Subscriptions, and Billings.
• Compliance Reporting: Generate revenue waterfall, deferred revenue roll-forward, and long/short-term revenue reports.
• Plug-and-Play Engine: Quick setup for Salesforce customers without heavy customization.

Pricing: Starts at $2,500 per company per month, scaling with annual revenue processed.

Rating: ⭐⭐⭐⭐⭐ 5.0 (1 Review+)

Link: RightRev Revenue Recognition for Salesforce

16. Community SMS for Marketing Cloud

Overview

Community SMS helps teams engage customers through two-way SMS messages directly from Salesforce Marketing Cloud. It allows marketing teams to interact naturally, capture first- and zero-party data, and manage campaigns centrally for more effective communication.

Key Features

• Two-Way Messaging: Enable real conversations with customers at scale.
• Centralized Campaigns: Manage SMS journeys from Salesforce while teams engage through the interface.
• Audience Growth: Build and expand your SMS audience efficiently.
• Data Capture: Collect customer insights through natural SMS interactions.
• Easy Installation: Install directly from Salesforce AppExchange with a simple setup.

Pricing: One-time payment $10,000 per company, with a base platform fee and variable fees per message sent.

Rating: No Ratings yet

Link: Community SMS for Marketing Cloud

17. Napster Virtual Stores & AI Companions for B2C Commerce

Overview

Napster Virtual Stores & AI Companions helps teams create 3D virtual stores and AI companions for Salesforce B2C Commerce. It allows brands to deliver engaging, interactive experiences that attract new customers, personalize support, and increase conversions. Teams can connect product catalogs and manage virtual stores directly through Salesforce.

Key Features

• Immersive 3D Stores: Showcase products in interactive 3D for better engagement.
• AI Companions: Provide real-time, video-based customer support in over 40 languages.
• CRM Integration: Connect product catalogs and manage virtual stores within Salesforce.
• Customer Engagement: Turn passive browsing into clicks and conversions.
• Revenue Growth: 3D experiences help boost sales by letting customers explore products before buying.

Pricing: Starts at $1 per store per year, with paid add-ons and custom pricing depending on store size and complexity.

Rating: No Ratings yet

Link: Napster Virtual Stores & AI Companions for B2C Commerce

18. Netomi Agent Assist

Overview

Netomi Agent Assist helps customer service teams resolve cases faster and improve support efficiency. It provides agents with case summaries, suggested replies, and customer context in real time. The app also supports AI-driven email responses to deflect common cases and integrates with Salesforce and other business tools for a seamless workflow.

Key Features

• Real-Time Agent Support: Show case summaries, customer context, and suggested replies instantly.
• AI Email Agent: Automate email responses to reduce case volume.
• Customizable Interface: Integrate an AI assistant directly into team workflows.
• Analytics & Reporting: Monitor performance and optimize the AI agent over time.
• Secure & Compliant: Enterprise-grade security and privacy protections.

Pricing: Starts at $6,000 per company per year, with a paid add-on required and subscription to the Netomi SaaS platform.

Rating: No Ratings yet

Link: Netomi Agent Assist

Powering Media and Entertainment Teams with Salesforce Apps

Media and entertainment move quickly, and even small mistakes or delays can affect projects, campaigns, and audience experiences. Salesforce apps for professional services give teams a way to stay on top of their work, share information easily, and serve customers better. These tools provide a clear view of all activities, from marketing and ticketing to ad sales and revenue tracking.

Salesforce solutions for media and entertainment do more than add new functions. They help teams solve real challenges every day. From managing bookings and creating 3D virtual stores to sending interactive video emails and monitoring revenue, these solutions make work smoother, faster, and more reliable.

Quick Recap: Top Apps for Entertainment and Media AppExchange

Here’s a summary of the top Salesforce for social media AppExchange apps featured in this guide:

• Advertising Management Software by ADvendio Europe Limited: Combines media buying and selling in one platform to manage campaigns and ad revenue efficiently.
• Live Story Cartridge for B2C Commerce by Live Story Inc.: Create no-code, personalized layouts for online stores and remote screens.
• Placements.io – Automation for Digital Media by Placements.io: Automates digital ad sales, booking, and reporting for publishers.
• Playable – Interactive Video Emails by Playable, Inc.: Deliver high-quality, self-optimizing video content to drive engagement and sales.
• ChatBox – Native Salesforce Users Chat & WhatsApp, SMS, MMS by Inno Valley Works Private Limited: Lets teams chat internally and with customers from Salesforce, including WhatsApp and SMS.
• DocSend Document Management and Engagement by DocSend: Track prospect engagement with documents and improve sales outcomes.
• BookNow Software by Book Now Software Ltd: Full booking, reservation, and venue management for leisure and entertainment businesses.
• DAM Connector for Salesforce by CI HUB: Access, crop, and manage marketing assets directly within Salesforce Marketing Cloud.
• KORE for Salesforce by KORE Software: Integrates ticketing and sponsorship management to drive revenue with data insights.
• Cogny’s Ticket Sales & Services Management by Cogny: Manage campaigns, lead scoring, and service touchpoints for ticketed events.
• Conviva for Service Cloud by Conviva: Gives agents insights into viewer experience and stream performance to resolve issues faster.
• Camptag Auditor for Data Cloud by Camptag: Detects errors in campaign URLs and maintains data quality.
• Bryj: Marketing Cloud to Mobile App Connector by Bryj: Extend Marketing Cloud campaigns to mobile apps with push notifications and in-app messages.
• Limio Omnichannel Selling | CPQ by Limio: Simplifies subscription sales, upsells, and renewals across channels.
• RightRev Revenue Recognition for Salesforce by RightRev: Provides revenue recognition and compliance reporting directly in Salesforce.
• Community SMS for Marketing Cloud by Community: Engage customers with two-way SMS messaging for marketing and support.
• Napster Virtual Stores & AI Companions by Napster: Build 3D virtual stores and AI assistants for immersive customer experiences.
• Netomi Agent Assist by Netomi: AI-powered support to help agents resolve cases faster and deflect common inquiries.

With these apps, Salesforce becomes a central hub for media and entertainment teams, helping manage projects, improve workflows, and deliver experiences audiences love.

Ready to boost your media and entertainment operations? Explore the apps, test them, and see real improvements for your team.

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