eGain powers the knowledge layer behind AI agents & chatbots — one governed source of truth, many AI surfaces. Full API stack for devs: Knowledge, Retrieval, Search, Answers, Agentic & Ingestion APIs + MCP server to ground LLMs in real data.
eGain pioneered knowledge management for customer service. Today we build the AI knowledge layer powering agents, chatbots, and human teams. One governed source of truth, grounding LLMs in real enterprise knowledge, not guesses.
Our stack
eGain's platform runs on a cloud-native, API-first architecture. We ship SDKs and reference libraries in Python, TypeScript, and Java, plus an MCP server for connecting LLMs directly to our Knowledge Hub. Our AI stack integrates with Enterprise applications, and supports agentic workflows via our Agentic Studio and Composer APIs. Built for regulated industries; financial services, healthcare, insurance, and utilities, where accuracy and governance matter most.