Troubleshooting untuk Matomo Web Analytics

Artikel ini memuat masalah-masalah troubleshooting yang akan muncul baik selama proses instalasi pada backend maupun frontend, maupun saat konfigurasi Matomo lewat browser.

---

Troubleshooting pada backend

Proxy masih berjalan

Apabila muncul pesan error seperti dibawah ini,

[Sat Aug  8 09:58:08 WITA 2020] LISTEN   0         128                       *:80                     *:*        users:(("apache2",pid=2207,fd=4),("apache2",pid=2206,fd=4),("apache2",pid=2205,fd=4),("apache2",pid=2204,fd=4),("apache2",pid=2202,fd=4),("apache2",pid=2170,fd=4))
[Sat Aug  8 09:58:08 WITA 2020] tcp port 80 is already used by (("apache2",pid=2207,fd=4),("apache2",pid=2206,fd=4),("apache2",pid=2205,fd=4),("apache2",pid=2204,fd=4),("apache2",pid=2202,fd=4),("apache2",pid=2170,fd=4))
[Sat Aug  8 09:58:08 WITA 2020] Please stop it first
[Sat Aug  8 09:58:08 WITA 2020] _on_before_issue.

Stop dulu service apache2 yang sedang berjalan, dengan cara berikut.

sudo service apache2 stop

---

Port 80 terblokir

Apabila muncul pesan error seperti dibawah ini,

[Sat Aug  8 10:15:52 WITA 2020] Standalone mode.
[Sat Aug  8 10:15:52 WITA 2020] Single domain='contoh.com'
[Sat Aug  8 10:15:52 WITA 2020] Getting domain auth token for each domain
[Sat Aug  8 10:15:55 WITA 2020] Getting webroot for domain='contoh.com'
[Sat Aug  8 10:15:55 WITA 2020] Verifying: contoh.com
[Sat Aug  8 10:15:55 WITA 2020] Standalone mode server
[Sat Aug  8 10:16:00 WITA 2020] Pending
[Sat Aug  8 10:16:03 WITA 2020] Pending
[Sat Aug  8 10:16:05 WITA 2020] Pending
[Sat Aug  8 10:16:08 WITA 2020] contoh.com:Verify error:Fetching http://contoh.com/.well-known/acme-challenge/bYQS7C58B7onTpHPDj6gBi2YBmcOSY4zhvne51QQUz0: Timeout during connect (likely firewall problem)
[Sat Aug  8 10:16:08 WITA 2020] Please add '--debug' or '--log' to check more details.
[Sat Aug  8 10:16:08 WITA 2020] See: https://github.com/acmesh-official/acme.sh/wiki/How-to-debug-acme.sh

Pastikan firewall server tidak memblokir port 80, jika firewallnya menggunakan ufw jalankan perintah berikut secara berurutan.

sudo ufw allow http
sudo ufw allow https
sudo ufw reload