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How We Reduced WooCommerce Cart Abandonment with One AI Prompt

As you know, 80% of WooCommerce visitors are abandoning their carts—not because of pricing or products, but because of unanswered return questions.

They ask:
"What if it doesn’t fit?"
"How long do I have to send it back?"
"Who pays for return shipping?"
And without instant answers, they leave.

The Fix:
Add this buying intent prompt to your Fabio AI Chatbot’s instructions:

If the visitor asks about returns or refunds—like whether they can return an item if it doesn’t fit, how long they have to send it back, who covers return shipping, or when they’ll get their money back → remind them of our 30-day return policy with full refunds and free return shipping.
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Result:
"What if it doesn’t fit?""No problem! 30-day refund + free returns—no questions asked."
Cart abandonment dropped by 80% in the first week.


💡 Want to replicate this?
Grab our 20 ready-to-use buying intent templatesfabio-plugins.com/buying-intent/

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