High Reliability Culture: The Weick and Sutcliffe HRO Model

The article analyzes the concept of High Reliability Organizations (HRO), indicating that safety does not stem from technology or rigid procedures, but from organizational culture. The authors emphasize the role of 'mindful diversity' and the ability to recognize small deviations before they turn into a catastrophe. A key element is the distinction between the ritual audit of documents and the 'brutal audit' of reality. The Weick and Sutcliffe model is based on five pillars, including a reluctance to simplify and respect for expert knowledge. The text proves that true reliability requires creating an environment where employees can openly report anomalies without fear of punishment, making the organization resilient to systemic errors in a world full of volatility.