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Gayathri Udayakumar
Gayathri Udayakumar

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10 best and 10 worst user experiences

10 best user experience

  • Google Pay: A widely used digital payment platform that offers a seamless and secure transaction experience.
  • Swiggy/Zomato: Food delivery apps that provide a convenient and efficient way to order food from a variety of restaurants.
  • Ola/Uber: Ride-hailing apps that have revolutionized the transportation industry by offering reliable and affordable cab services.
  • MakeMyTrip: An online travel portal that simplifies the process of booking flights, hotels, and holiday packages.
  • Amazon India: The e-commerce giant provides a vast selection of products, fast delivery, and excellent customer service.
  • IRCTC (Indian Railway Catering and Tourism Corporation): A user-friendly platform for booking train tickets, checking train schedules, and managing reservations.
  • Paytm: A versatile digital wallet that enables users to make payments, recharge mobile phones, book movie tickets, and more.
  • BigBasket: Online grocery platforms that offer a wide range of products with doorstep delivery, saving time and effort.
  • healthifyme: A healthcare app that allows users to find doctors, book appointments, and access their medical records.
  • BookMyShow: An online ticketing platform for movies, plays, concerts, and other events, offering a smooth booking experience.

10 worst user experience

  • Myntra: Users have reported issues such as incorrect product deliveries, delayed refunds, and challenges in navigating the app's interface, impacting the shopping experience.
  • Flipkart: Users have reported problems with canceled orders, delivery delays, and difficulty in getting refunds or replacements, affecting the overall shopping experience.
  • Amazon India: While generally well-regarded, users have experienced issues such as delayed deliveries, incorrect orders, and challenges in getting timely customer support.
  • Paytm: Users have faced difficulties in transferring funds, failed transactions, and inadequate customer support, leading to frustration and inconvenience.
  • IRCTC Rail Connect: The official Indian Railways app has been criticized for slow loading times, frequent errors, and difficulties in booking tickets, affecting the user experience.
  • OYO Rooms: Users have complained about unclean rooms, misleading pricing, and poor customer service, leading to dissatisfaction with the overall accommodation experience.
  • PhonePe: Users have reported issues with failed transactions, delayed refunds, and poor customer support, leading to a frustrating experience.
  • BHIM (Bharat Interface for Money): Users have encountered difficulties in linking bank accounts, frequent app crashes, and slow transaction processing times.
  • SBI Anywhere: The State Bank of India's mobile banking app has received negative feedback for its complex user interface, frequent login issues, and transaction failures.

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