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Discussion on: I was billed for 14k USD on Amazon Web Services 😱

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ghost profile image
Ghost

Did AWS Support cancel the charge or refund you, or something? I've heard they're pretty understanding and often do stuff like that if you weren't responsible or it was accidental and there was no gain?

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Juan Manuel Ramallo

Yeah they were so reasonable.. they issued a refund request for me so I didn't had to pay anything I didn't use. They called it "unauthorized usage". And the communication with the support team was very gently and agile

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Ghost

Sounds like they really understand what happened - how awesome. The only other CS that I could think of that is that lit 🔥 would rather be Spotify (@SpotifyCares) or Slack (@SlackHQ).

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tarzan212

Netflix is pretty chill on payments issue as well. At least for me, they allowed me to watch and pay later when my credit card got compromised! Not related to the subject, but I felt that they should have their name mentionned here :)

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andrew

for them 10(20,30?) bucks of delayed payment is less than nothing - recommendation from happy customer - priceless )

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balaji radhakrishnan

Nice story :)
AWS knows before the hacker that your keys are compromised. They are running a similar script/program to check whether your keys are publicly exposed.

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xtofl

So you know that for a fact? Or are you guessing?

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Daniel Crabtree

I've found Slack (@SlackHQ) support to be awesome too.

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balaji radhakrishnan

I have seen instances like this before where some guys would have exposed their repo publicly with the keys and immediately started receiving emails from AWS that their keys are compromised. I am guessing the fact they would have done it the same way the hackers are doing it.

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Lalita Kashyap

Hey! I am a student and I have fallen in a similar problem and got a bill of 1.5k dollars and need urgent help. Can you please tell what did you write in your support message. Please help me.