Hello. I'm in need of asynchronous assistance. I just created a Twilio trial account for the hackathon but was greeted with this message when redirected to my dashboard:
"Your account has been suspended due to suspicious activity. Please check your email or submit a ticket with your name, use case, and link to your business and we will review your account."
I am not sure what I did wrong and I need some direction before taking any course of action. Can anyone help? Thanks in advance.
Oh no! Sorry about that. Our fraud detection does hit the occasional false positive.
If your account has been suspended you will have received an email from our fraud team with more information and a number of questions. The best course of action is to reply to that email and answer the questions. That will give the fraud team more detail and allow them to unlock your account.
hello Phil, I too have been suspended from twillio with the same message of suspicious activity. I have already submitted a ticket to support. I will send you my account SID via email if thats ok?
If your account has been suspended you will have received an email from the Twilio fraud team with some questions. You should respond to that email and answer the questions, that will help the team unlock your account.
Hello. I'm in need of asynchronous assistance. I just created a Twilio trial account for the hackathon but was greeted with this message when redirected to my dashboard:
"Your account has been suspended due to suspicious activity. Please check your email or submit a ticket with your name, use case, and link to your business and we will review your account."
I am not sure what I did wrong and I need some direction before taking any course of action. Can anyone help? Thanks in advance.
Oh no! Sorry about that. Our fraud detection does hit the occasional false positive.
If your account has been suspended you will have received an email from our fraud team with more information and a number of questions. The best course of action is to reply to that email and answer the questions. That will give the fraud team more detail and allow them to unlock your account.
I have submitted a ticket and sent you an email containing my Account SID. Thanks so much for help
I think you're back up and running now. Good luck building your hack!
Yes I am Phil! Thanks for your help. I appreciate it.
hello Phil, I too have been suspended from twillio with the same message of suspicious activity. I have already submitted a ticket to support. I will send you my account SID via email if thats ok?
Hi, Nice to meet you.
I got the same issue.
Please check my image, let me know your answer
Hey, Iām not sure what image you mean here.
If your account has been suspended you will have received an email from the Twilio fraud team with some questions. You should respond to that email and answer the questions, that will help the team unlock your account.
hi Phil! I replied to the email with the answers to all the questions but it's been a few days that my account is still unblocked