Is Weave worth it? For a dental, optometry or veterinary practice that will run its phones, patient texting, reminders and payments through it every day, yes. It is hard to justify if what you mostly want is more Google reviews. The published price starts at $199 a month, every plan above that floor is by quote and the contract terms aren't on the pricing page at all.
I haven't run a practice on Weave, so this is a reading of what's public: the pricing page, the terms of service, the company's annual report and the ratings and reviews on software directories. I looked for Reddit threads and found very little. The people who use this software are office managers and front-desk staff, and they seem to do their complaining on Capterra.
Weave's review requests are a small part of a big platform. If reviews are the whole job, you're shopping in a different category, something like RatingFlow, which is a review funnel built on a QR code and a shareable link. It has no phones and no scheduling, so it only competes with one corner of Weave.
One number on the pricing page
Weave costs at least $199 a month. Past that I can't tell you, and neither can the pricing page.
The page names three plans, Pro, Elite and Ultimate, plus enterprise pricing. It carries exactly one dollar figure, "starting from $199 per month", and the button under every plan says "Get Pricing". In the comparison table the only differences spelled out in numbers are the monthly bulk-texting allowance, which is 1,500 messages on Pro, 3,000 on Elite and 15,000 on Ultimate, and "Up to 15 phones" on Ultimate.
Plenty of blogs publish per-plan prices for Weave. I couldn't match any of them to something Weave itself has put in writing, so I'm leaving them out.
There is also a setup charge that the page doesn't mention. I only know it exists because coverage of Weave's second-quarter 2026 results said onboarding revenue was down because of lower setup fees. How much it is, and whether it's negotiable, is a question for the salesperson, and I'd want the answer in writing.
What the terms of service add
I expected a standard monthly software agreement and mostly that is what the terms are, apart from two clauses.
The first is about price. Weave can raise fees by "up to ten percent (10%) in any twelve month period without notice". On the $199 floor that is $218.90 a year later. A 10% cap is fairly normal for software, and I would still rather hear about an increase before it shows up on a card statement.
The second is about leaving. With no fixed term you have to cancel "at least thirty (30) days prior" to the next billing period. If you're billed on the 1st and decide to go on the 20th, you pay for one more month. On a fixed-term order you owe the fees for the whole term. Anything of a year or longer renews automatically unless you give 30 days' notice before it ends, and prepaid fees aren't refunded. Leased phones stay Weave's property and have to be shipped back within ten business days at your cost.
None of this is unusual for subscription software. One Capterra reviewer in January 2025 said their cancellation request at the end of a 12-month contract was ignored and the charges kept coming. That is a single account and I can't verify it. I'd still send any cancellation in writing and keep the date.
Who it is built for
In its FY2025 annual report Weave describes itself as a patient communications, engagement and payments platform for small and medium-sized healthcare practices. It lists four markets: dental, optometry, veterinary and specialty medical. It reported nearly 40,000 locations under subscription at the end of 2025 and $239.0 million in revenue for the year.
The integration list makes the same point more bluntly. Software Advice counts 53 integrations, and the ones it names are Dentrix, Open Dental, Curve Dental, RevolutionEHR, DaySmart Vet, Covetrus Pulse and Carestream Dental. Every one of those is practice management software for a dentist, an optometrist or a vet. If your office runs on one of them, Weave sits on top of the system that already knows who your patients are and when they came in. That connection is what you're paying for. The reminder goes out on its own, the missed call gets a text back and the review request follows the appointment.
Software Advice's overview does mention home services among Weave's customers. None of the integrations it names serves them, and I suspect a lot of the value goes missing without one.
The reviews part, on its own
Staff can text a review link while the patient is still in the office, or Weave sends the invite automatically after the appointment, with the delay set by the practice. A manual invite cancels the pending automatic one, so nobody gets asked twice. I like that detail, which reads like something added by people who had watched a front desk annoy its own patients.
The practice sets the order of review sites, with Google, Facebook and Healthgrades named. There is also a private feedback option, a form or an email that goes straight to the practice.
It's a good review workflow. It is also one feature of a communications platform, and nothing on the pricing page suggests you can buy it on its own.
The support scores lower than the product
Capterra has Weave at 4.4 out of 5 from 700 reviews. G2 has it at 4.6 from 501. Those are good scores, and I'd discount them a little, since vendors routinely nudge happy customers toward these sites.
The sub-ratings are more interesting. On Capterra, ease of use is 4.5 and customer service is 3.9. Software Advice's sentiment breakdown agrees, with patient communication 70% positive, customer service 48% negative and call management 39% negative. People like the product more than they like the support behind it.
The praise is consistent: two-way texting, the automatic text after a missed call, reminders, everything in one place. The complaints are just as consistent. One reviewer in April 2025 described a 90-minute support call that fixed nothing. Another in December 2025 said issues were closed without being resolved. Softphone freezes and crashes come up in reviews from April 2025 and June 2026.
For a phone system, that last complaint matters more than it would for most software. When a texting app is slow, you wait. When the phone freezes, a patient may not get through.
Against that, Weave reported gross revenue retention of 89% for 2025. Roughly a tenth of subscription revenue leaves each year and the rest stays. I read that as most practices finding it worth the bill once it's installed. Replacing a phone system is painful, though, so staying isn't always the same as being happy.
The comparison that's fair to make
The two products only overlap on the review job. RatingFlow charges a one-time price of $97 for one business and $47 for each extra location, with a 14-day free trial that doesn't ask for a card. Its site describes a funnel where ratings at or above a threshold you set go on to Google and lower ones go to a private feedback form.
| Weave | RatingFlow | |
|---|---|---|
| Published price | From $199 a month, plans by quote | $97 once, $47 once per extra location |
| First year at the published floor | $2,388 before setup fees or equipment | $97 |
| Leaving | 30 days' notice, fixed terms owed in full | No recurring fee, 30-day money-back guarantee |
| Review requests | Text after the appointment, manual or automatic | QR code and shareable link |
| Phones, reminders, payments | Yes | No |
For a practice that uses the phones all day, $2,388 is the starting cost of a phone system and should be judged against other phone systems. For a business that only wanted more reviews, it is more than 24 times the price of the narrow tool in the first year alone.
My verdict
If you run a dental, optometry, veterinary or specialty medical practice on one of the integrated systems, and you'd use the phones, the texting and the reminders daily, I think Weave is worth getting a quote for. Before signing I'd ask for five things in writing: the monthly price for your phone count, the setup fee, whether the phones are leased or bought, the term length and the renewal date.
If reviews are the main reason you're looking, I'd pass.
I don't have a clean answer for practices in between, the ones that want the texting but aren't sure about replacing their phones. Weave's annual report says it offers softphones that need no desk hardware. What a softphone-only setup costs is not on the pricing page.
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