At busy trade desks and parts counters, fast and accurate transactions drive productivity. In Microsoft Dynamics 365 Business Central, teams using the Counter Sales app can enter items two ways: barcode scanning or manual entry.
Each method supports different workflows and sales environments. This post outlines how both options work, and when to use each to keep transactions moving smoothly.
What does manual entry offer?
Manual entry supports a wide range of sales scenarios, including:
- Items without barcodes
- One-off products or serialized items
- Custom searches using attributes or descriptions
- Price visibility and manual overrides
- Upselling with “frequently bought together” and “related items”
Sales reps can locate items using item numbers, descriptions, or filtering tools—and review availability across multiple locations.
How does barcode scanning improve speed and accuracy?
When barcoded inventory is available, barcode scanning offers:
- Instant item entry with quantity and pricing
- Reduced manual steps at checkout
- Fewer entry errors
- Support for USB and tablet-based scanners
- Mobile sales from the counter or sales floor
Each scan builds the order in real time, integrating with other POS hardware like receipt printers and cash drawers.
Can I use both scanning and manual entry together?
Yes. The Counter Sales app allows users to seamlessly switch between barcode scanning and manual entry. This flexibility helps:
- Handle high-volume, repeat sales quickly
- Support product lookups and substitutions
- Manage partial returns or customized sales workflows
Sales reps can move between methods without disrupting the system or slowing down.
How do I decide which method is right for my team?
Barcode scanning works best for high-volume or repeat items. Manual entry supports more flexible workflows, especially where detailed product information, substitutions, or pricing adjustments are needed.
The Counter Sales app supports both entry methods to match how your sales team works—helping them reduce mistakes and stay efficient at the counter.
Learn more about how barcode scanning and manual entry work together in this blog post.
Disclosure: This post summarizes item entry methods used within the Counter Sales app for Business Central. No promotional links or sponsored content are included.
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