Many years ago, I worked a couple of help desk jobs while I worked my way into programming. This was good for learning how to communicate with users and how to understand their problems. The disadvantage was that neither of the two companies I worked at, both industry leaders at the time but both are long gone now, supported the idea of promoting someone from the help desk. So, to get my first programming job, I had to go to a different company.
Working support can be a good option to learn skills and the industry in general. Sadly, like you said a lot of places won't promote sideways from those positions but it's still a good way to learn before finding greener pastures.
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Many years ago, I worked a couple of help desk jobs while I worked my way into programming. This was good for learning how to communicate with users and how to understand their problems. The disadvantage was that neither of the two companies I worked at, both industry leaders at the time but both are long gone now, supported the idea of promoting someone from the help desk. So, to get my first programming job, I had to go to a different company.
Working support can be a good option to learn skills and the industry in general. Sadly, like you said a lot of places won't promote sideways from those positions but it's still a good way to learn before finding greener pastures.