Chatbots are terrible, except for some very specific use cases.
In most cases, companies just implement them as a means to save money, leaving the customer with a far inferior experience to dealing with a human. Chatbots generally are little more than a modern version of the annoying 'press # for menu' phone services
Hej, I'm so sorry to hear that you had such a bad experience..
Chatbots can be really awesome, but they're not set and forget tools.
To create a functionable bot that is actually helpful, one needs to know its audience, brand, and the goals they want to reach (i know it's a trigger but the goal cant be cutting of the budget, especially because having a bot costs as well).
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Chatbots are terrible, except for some very specific use cases.
In most cases, companies just implement them as a means to save money, leaving the customer with a far inferior experience to dealing with a human. Chatbots generally are little more than a modern version of the annoying 'press # for menu' phone services
Hej, I'm so sorry to hear that you had such a bad experience..
Chatbots can be really awesome, but they're not set and forget tools.
To create a functionable bot that is actually helpful, one needs to know its audience, brand, and the goals they want to reach (i know it's a trigger but the goal cant be cutting of the budget, especially because having a bot costs as well).