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Discussion on: The Introvert's Guide to Small Talk

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Florian Reuschel

In his defense, he's not using it in a creepy way or anything like that. But he explicitely told us he learned to do so at work in a callcenter – which leads to kind of automatically associating it with some subtle way of manipulation.

Anyway, from their perspective (a marketing perspective) this probably makes sense if it's well-received on average.