DEV Community

Mads Hansen
Mads Hansen

Posted on

The missing column in every ChatGPT connector comparison: who owns the failure?

The connector demo is usually the easy part.

A user asks a question, the tool finds a source, and ChatGPT returns a plausible answer.

Production starts when:

  • an employee leaves
  • a reporting view changes
  • a replica becomes stale
  • a query overloads the source
  • sensitive data appears in a trace
  • the model or connector changes underneath the workflow

That is why connector comparisons need an ownership matrix, not only a feature matrix.

For every responsibility, name:

  1. one accountable owner
  2. the system that enforces the control
  3. evidence that proves it ran
  4. the escalation path when it fails

Cover identity and offboarding, semantic definitions, tenant policy, query pressure, result redaction, retention, regression testing, incident response, support, and exit.

“Shared responsibility” is not useful until the hand-off is explicit.

A provider can own the connector gateway while the customer still owns database capacity. A data team can own the revenue definition while identity owns offboarding. Security can own retention while the connector owns redaction before model context.

The point is not to move every responsibility to one vendor.

It is to make sure every production failure has a named owner before the pilot becomes infrastructure.

Full matrix: ChatGPT connector alternatives: compare production ownership before features

Top comments (0)