UK motor insurers can lower claims and underwriting cost by running the work on a system they own rather than renting it per claim from the cloud. Tyche and Iris, two ready made studios inside Mickai, a sovereign system that runs offline on your own hardware, carry first notification of loss triage, quote to bind, adjudication support and SLA scored ticketing locally, so the Guidewire, Duck Creek, SAS and FIS licences and the per claim cloud fees fall away and loss adjustment expense moves back in house.
Insurance claims automation under Consumer Duty is the 2026 cost story
EY's 2026 motor analysis forecasts a net combined ratio above 108 percent for UK motor, with earlier estimates from the same firm putting claims inflation on course to push it toward 111 percent. Either way the market is expected to pay out and spend more than it collects in premium, and a government taskforce has been convened to bring claim costs down. When you are already underwriting at a loss, every point of expense ratio is the difference between a viable book and a shrinking one. At the same time the FCA, in its February 2026 priorities, named claims handling a Consumer Duty issue and said it would monitor consumer outcomes over the coming year and intervene where standards fall short. Automating claims and underwriting is the obvious response, but most of the tools on offer add a meter, a per conversation or per automated resolution charge, on top of the seats you already pay for. Insurance claims automation that actually lowers the combined ratio has to remove cost, not move it to a new line.
What the claims and underwriting stack costs you today
The typical UK motor insurer runs a policy and claims core on Guidewire or Duck Creek, actuarial and fraud analytics on SAS or FIS, and a customer service layer that looks like Zendesk. Each of these bills on its own meter: per module, per seat, per claim, and increasingly per AI action as the vendors bolt generative features on top. Loss adjustment expense, the cost of investigating and settling claims, sits inside that stack and it is exactly the line a combined ratio above 108 percent needs to bring down. The quieter cost is where the data goes. Claimant names, medical notes, vehicle and location data leave your estate for a third party cloud on every ingest, which is both an egress bill and a data protection exposure the Consumer Duty regime expects you to control.
- Per module and per seat licences for the Guidewire or Duck Creek core and the SAS or FIS analytics
- Per claim and per conversation cloud fees on the AI triage and service add ons
- Cloud egress and storage charges every time claimant data is sent out for processing
- Loss adjustment expense inflated by manual review, re keying and slow first notification of loss handling
- Data protection exposure from claimant personal data leaving your own infrastructure
Tyche underwrites and adjudicates on hardware you own
Tyche is the underwriting studio, a ready made application for one business function that runs inside a single system on your own hardware. It risk scores a case with a fairness and explainability trail, builds actuarial loss curves, supports quote to bind, triages first notification of loss and assists claims adjudication, all offline. Because the Assistant runs on the company's own brain, built on your own claims and pricing history, there is no per case inference charge as volume grows and no claimant record leaves the building. Tyche supports the adjudicator, it does not replace the human sign off: a decision that binds cover or settles a claim stays a person's call, with the machine's reasoning shown rather than hidden in a vendor model.
- First notification of loss is captured and triaged offline, with severity and fraud signals scored and reasons attached
- The case is risk scored against your own loss history, with a fairness and explainability note for every factor
- Quote to bind and reserve setting run locally, with actuarial loss curves shown, not buried in a hosted model
- Adjudication support drafts a recommended outcome for a human adjudicator to review, amend and sign
- Every step is sealed under post quantum cryptography into the Open Audit Record on hardware you own
Iris handles the claims desk to the SLA, offline
Iris is the customer service studio: it triages and routes a ticket, drafts a resolution in the claimant's language, checks the service level agreement and scores churn risk, fully offline. In a claims context that means the routine correspondence, status chases, document requests and first line queries that flood a motor claims desk are handled and SLA scored inside the same owned system, with no per resolution meter running behind them. The expensive assisted human hours are then reserved for the cases that genuinely need them, which is where loss adjustment expense actually accrues. Fewer avoidable escalations and a clock on every service level are also the substance of the fair, prompt and consistent handling the FCA said it would be watching.
The Consumer Duty and audit evidence angle
Consumer Duty asks firms to evidence fair value and good outcomes and to avoid foreseeable harm in claims handling. Every action Tyche and Iris take is sealed under post quantum cryptography into a signed audit record, the Open Audit Record, with the reasoning and the fairness note attached. That gives a claims review a complete, tamper evident trail of who decided what, on what basis, and whether the outcome was fair, on hardware you control. To be precise, this produces the evidence that supports a Consumer Duty examination and a fair value assessment; it is not a certification and it does not remove the adjudicator's judgement. What it removes is the scramble to reconstruct a decision after the fact from screenshots and email threads.
What you replace, and what you save
| What you run today | What it costs you | With Mickai |
| --- | --- | --- |
| Guidewire or Duck Creek claims core | Per module and per seat licences with annual uplift | Tyche runs quote to bind, FNOL triage and reserving on owned hardware |
| SAS or FIS underwriting and fraud analytics | Per seat analytics licences plus modelling services | Tyche scores risk and fraud against your own loss history, offline |
| Zendesk style claims service desk | Per seat plus per conversation and per resolution AI fees | Iris triages, routes and SLA scores tickets with no per resolution meter |
| Cloud AI triage add ons | Per claim and per API call inference charges | The Assistant runs on your own brain, no per case inference charge |
| Third party cloud processing of claimant data | Egress, storage and data protection exposure | Data never leaves the building, every action sealed to the Open Audit Record |
What specifically stops metering
The saving is not a discount on the same bill, it is the removal of the meters. The per seat lines for the underwriting and analytics tools stop. The per conversation and per automated resolution charges on the claims desk stop. The per claim and per API cloud inference fees stop, and so does the egress on claimant data. What is left is one system on hardware you own, where the marginal cost of the next claim is your electricity, not a vendor invoice, and the loss adjustment work that was outsourced or re keyed by hand moves in house. On a book running above a 108 percent combined ratio, that is expense ratio coming out of the number that decides whether the account makes money.
Frequently asked questions
Does Mickai handle claims and underwriting fully offline?
Yes. Tyche and Iris run on your own hardware. First notification of loss triage, quote to bind, reserving, adjudication support and claims ticketing all execute locally, no claimant data leaves the building, and every action is sealed to the Open Audit Record.
How does this help my combined ratio?
By taking cost out of the expense side rather than moving it. The system replaces the Guidewire, Duck Creek, SAS, FIS and Zendesk style tools and stops their per seat, per claim, per conversation and per resolution meters, and it brings loss adjustment work in house, so the spend that fed a combined ratio above 108 percent turns into an owned capability.
Can it support a Consumer Duty claims review?
It produces a sealed, explainable trail of each decision with a fairness note, the kind of evidence that supports demonstrating fair value and good outcomes to the FCA. It does not certify compliance and a human adjudicator signs every outcome that binds cover or settles a claim.
What exactly does it replace?
On the underwriting side, Guidewire and Duck Creek core platforms and SAS and FIS analytics through Tyche, the underwriting studio. On the service side, Zendesk style claims ticketing through Iris, the customer service studio. Both run inside one owned system, so two recurring cost lines collapse into hardware you keep.
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