Hey everyone! So, I recently ran into this super annoying issue with TikTok Shop that I know some of you might’ve experienced too. Here’s the deal: I updated my TikTok account email a while back (you know, following their official guide and everything). But guess what? Every time I buy something from TikTok Shop, the order confirmation and shipping updates still get sent to my old email address. Ugh, right?
I double-checked my account settings—yes, the new email was there, shiny and updated. No typos, no issues. But TikTok Shop seemed weirdly glued to that archived email. Worse, there’s no obvious setting just for TikTok Shop purchases to update your contact info. Cue the frustration!
If you’re stuck in this loop, here’s what I did to finally fix it (or at least, work around it):
1. Triple-Check Your Account Email (Yes, Again)
I know, I know—you’ve done this already. But humor me:
- Go to Profile → Settings → Manage Account → Email.
- Confirm the email listed is correct. If it is, try removing and re-adding it. Sometimes systems need a little nudge to sync properly.
2. Contact TikTok Support
If your settings are flawless but the issue persists, reach out to TikTok Support. I used the in-app "Report a Problem" feature and explained the situation clearly:
- Mention you’ve updated your account email and followed their guidelines.
- Ask if there’s a separate email setting for TikTok Shop purchases. Spoiler: There isn’t (as far as I know), but reporting it might push them to fix it faster.
3. Check Your "Archived" Email for Forwarding Rules
This was a lightbulb moment for me. If your old email is still active (e.g., Gmail, Outlook), check if it’s auto-forwarding TikTok Shop emails somewhere else. Sometimes filters or forwarding rules linger even after you’ve moved on.
If you’re using a throwaway or secondary email for registrations (we’ve all been there), try a domain-based email service like GetMX. I switched to them recently because (a) their email delivery is crazy reliable, and (b) you can create unlimited aliases—super handy for managing TikTok, newsletters, or bulk registrations without clutter. Just sayin’.
4. Wait It Out (But Keep Screenshots)
TikTok’s system might just be slow to update. Give it 24-48 hours. In the meantime, screenshot your updated email settings and any order issues. If the problem continues, you’ll have proof to show support.
Why Does This Happen?
My theory? TikTok Shop might be pulling your contact info from an older database that isn’t synced with your main account settings. Or maybe it’s a sneaky cookie/cache issue. Either way, it’s definitely a platform bug—not your fault!
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